Food Service and Retail Café Assistant Supervisor

Durham, United Kingdom
£17,682 - £19,133 per annum
28 Jul 2021
End of advertisement period
23 Aug 2021
Contract Type
Part Time

Operations Directorate

Grade 3: - £17,682 - £19,133 per annum
Open-Ended/Permanent - Part Time
Contracted Hours per Week: 25
Closing Date: 23-Aug-2021, 6:59:00 AM

Durham University Summer Recruitment Campaign. With a new Academic term upon us, we are looking for driven and passionate individuals to join our University facilities teams. We have varied opportunities across our teams and colleges, please review our adverts to find out more!

The Department and role purpose

We currently have fantastic opportunities for experienced Food Service Assistant Supervisors. Whilst supporting the Food and Beverage Service Head in guiding and motivating the team to be the best they can possibly be, the Food Service Assistant Supervisor will need to have presence and personality to influence the day-to-day business and you'll need to maximise the performance of your team. Leading by example and setting high standards, you’ll provide our students and customers alike with an outstanding experience and excellent food and beverage service. Are you excited about becoming part of a team that strives to be the best? Then we want to hear from you!

“Passionately delivering an outstanding experience”

We are a team of over 500, providing fresh and exciting catering throughout Durham University. This includes college dining halls, college bars, college cafés, visitor attractions and branded retail catering outlets.

Our students are extremely important to us but we also provide catering to University colleagues, commercial guests, and VIPs including royalty.

Food Service Assistant Supervisors / Café Assistant Supervisors are key front-line members of the catering team, responsible for supporting the delivery of a world class catering service.

Food Service Assistant Supervisors / Café Assistant Supervisors will be expected to adopt and promote a flexible approach to working, be willing to cover absences, when given reasonable notice, and to undertake any or all of the tasks outlined below regardless of their designated shift.

Successful candidates are expected to promote a positive image of University Catering and Durham University at all times.

There are 7 roles available, see detail below:

  • 32 weeks x 25 hours per week, Term Time Only, Fixed Term until July 2022 - 2 posts
  • 32 weeks x 25 hours per week, permanent - 2 posts
  • 52 weeks x 30 hours per week, permanent - 3 posts

In you application please state which post you are applying for.  Interviews will take place in week commencing 30 August 2021, start date being 20 September 2021 or dependent on successful applicants notice period.

Core responsibilities:

  • Provide a highly responsive frontline catering service to students, colleagues and guests.
  • Explain systems and standard operating procedures to new starters and team members, providing hands on advice and guidance where required.
  • Assist with the provision of ongoing catering team member training and coaching.
  • Delegate tasks and monitor completion across the catering team.
  • Respond to catering service user queries, where appropriate logging and recording queries and information systematically in accordance with procedures.
  • Contribute to the frontline presentation, service, replenishment, cleaning and maintenance of facilities, equipment and resources, demonstrating exceptional standards in line with standard operating procedures and local working practices.
  • Follow a set of pre-determined tasks and objectives, using standard operating procedures, with some discretion for variation, referring to management where necessary.
  • Apply skills and techniques to operate and use a range of catering equipment, tools and resources.
  • Collaborate with team members to identify work flows, timescales and where support is required including other retail and catering areas of the University.
  • Liaise with representatives from other teams/service areas where necessary.
  • Gather and collate data and information for others to use for evaluation and decision making, as required.
  • Operate systems to record and distribute information as required, when received from either the Assistant Retail Operations Manager or the Retail Operations Manager.

Role responsibilities:

  • Deliver a frontline service to stakeholders with team members within a defined service area for concentrated periods of time.
  • Operate a range of catering tools and equipment efficiently and effectively.
  • Monitor and record changes to the working environment and service processes to ensure the safety, security and hygiene of service products and services.
  • Follow University identification and security procedures when dealing with stakeholders new to a service area.
  • Provide direction to service users about the range of events and activities and how to access them.
  • Complete necessary skills training to deliver a service in a retail, catering or leisure environment.
  • Apply manual dexterity, physical effort and/or sensory skills to carry out work in a defined catering service area.
  • Assist team members where necessary to review and update risk assessments.
  • Respond to first-line queries from suppliers, stakeholders and contacts where necessary.
  • Proactively assist the Assistant Retail Operations Manager making sure that team members adhere to food hygiene, Health and Safety legislation, policies and codes of practice.
  • Assist the Assistant Retail Operations Manager with audit and stock control tasks, ordering goods where appropriate, whilst staying within par stock levels.
  • Assist the Assistant Retail Operations Manager in HR and finance related activities, including recruitment, absence management, annual development reviews, roster planning and timesheets.
  • Any other reasonable duties.

Specific Role requirements:

The post holder will be required to work any 5 days out of 7, which may include some weekends and evenings. Typical working hours are between 7am and 21.30pm.

Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.

The post holder will be required to work flexibly in other colleges, retail outlets and other areas within University Catering, to support holidays, sickness and changes in business demands.

Reward and Benefits

To support the delivery of the University's People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:

  • 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part time) and the option to purchase additional leave;
  • Automatic enrolment into a pension scheme;
  • Corporate and local discounts;
  • Wellbeing resources and discounted health benefits;
  • Health discounts on sports and activities at Maiden Castle Health and Activity Centre;
  • Reward and Recognition Schemes;
  • Personal and career development;
  • And SO much more, with further information available here

Recruiting to this post

In order to progress to the assessment stage of the recruitment process, candidates must evidence each of the essential criteria required for the role in the person specification above (including the Realising Your Potential Approach). It will be at the discretion of the recruiting panel as to whether they will also consider the desirable criteria but we would urge candidates to provide evidence for all criteria.

Please note that some criteria will only be considered for those candidates who proceed to the assessment stage.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

Please ensure you upload the following documents to evidence the essential and desirable criteria or your application cannot proceed to the next stage:

How to Apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

You will need to fill out the online application form in our Recruitment Portal.

The information required is as follows:

  1. A CV
  2. Covering Letter which details your experience, strengths and potential in the requirements set out above.
  3. The person specification and RYPA grids which you may copy into a separate document if preferred for completing and submission.

Contact details

For further information please contact:

Philip Atkinson
E-mail: p.g.atkinson@durham.ac.uk


Craig Hoye
E-mail: craig.hoye@durham.ac.uk

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.

OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.

Overall family purpose

  • Provide excellent student support services, development and extra-curricular activities.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Respond to stakeholders at the point of service delivery, either in situ or remotely.
  • Facilitate the development of excellent colleague and academic engagement.
  • Provide a stakeholder focused service designed to increase widening participation and diversity.
  • Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
  • Enhance the Durham wider student experience by developing extra-curricular activities.
  • Contribute to and enhance active, inclusive and supportive communities of stakeholders.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
  • Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
  • Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities. 

Link to key strategic plan

  • An economically and environmentally sustainable approach to delivering stakeholder focused services across the University;
  • A world-class student, alumni and donor experience;
  • Focused on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
  • Learn from and match best practice in the Wider Student Experience around the world;
  • Opening up our world-class sporting facilities to local clubs and athletes;
  • Support and facilitate activities as part of the Widening Student Experience at Durham;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

Person specification - skills, knowledge, qualifications and experience required

The essential criteria for this role are:

  • Good oral and written communication skills.
  • Experience of working as part of a customer focused, high quality catering team.
  • Experience of supervising a team in a modern high volume catering environment, including high-profile functions.
  • Experience of managing time and prioritising in order to meet deadlines. 
  • Experience of providing advice and guidance to a range of customers and colleagues. 
  • Ability to proactively solve problems as part of a team and resolve straightforward issues. 
  • Good IT skills, including use of Microsoft Office.
  • Experience of working to standard operating procedures.
  • Methodical worker with excellent attention to detail.
  • Works in advance and has a positive ‘can do’ attitude.
  • A commitment to a flexible and hands on style of working that promotes impartiality and a team approach.

The desirable criteria for this role are:

  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  • Level 2 Health & Safety qualification.
  • Level 2 food hygiene qualification.
  • Evidence of personal development to maintain skills.

DBS Requirement: Not Applicable.

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