BPP UNIVERSITY

Customer Service Advisor

Location
Cambridge, United Kingdom
Salary
19,500
Posted
20 Jul 2021
End of advertisement period
04 Aug 2021
Ref
001009
Contract Type
Permanent
Hours
Full Time

Job Profile Customer Service - Customer Service Advisor
Contract Type Permanent

Job Purpose

You will work as part of a rota during the centres opening hours which are currently 8am- 9pm weekdays, 8am-6pm Saturdays and 10am-6pm on Sundays.

You will support in providing an excellent front-of-house experience and a seamless approach to customer services to each student, visitor, and member of staff, ensuring premium first-line support for all queries, regardless of qualification.

Key Responsibilities:

Your role as Customer Service Advisor will be a multifaceted one, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties which come with working in BPP. This will include:

  • Build close relationships with students, maintain excellent product knowledge.
  • Cover reception as part of a rota (includes weekends and evenings).
  • Manage the centre's Computer Based Testing.
  • Provide support for BPP events.
  • Maintain up-to-date and relevant student contact details.
  • Provide first line response to IT queries and troubleshoot issues.
  • Log issues with the IT service desk.
  • Install basic IT kit.
  • Undertake general administration tasks.
  • Ensure the reception area is kept clear and tidy.
  • Ensure all course registers are input into the relevant system.
  • Distribute all internal and external post.
  • Manage refreshments and room bookings for internal and external events.
  • First point of contact for facilities/building issues that arise.
  • Provide classroom support.
  • Active housekeeping and constant monitoring.

Department Facilities & Customer Services
Vacancy location UK, South East, Cambridge

Candidate Criteria

  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work in a team and independently
  • Attention to detail
  • Time management
  • Ability to build a strong internal work
  • Excellent communication skills
  • Experience working with IT systems and able to troubleshoot basic IT issues
  • Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc.

Employment Details

Contract Hours 37.50
FTE 1.00
Salary 19,500

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