Systems Development Manager
Grade 7: - £33,797 - £40,322 per annum
Open-Ended/Permanent - Full Time
Contract Duration: Open-ended
Contracted Hours per Week: 35
Closing Date: 28-Jul-2021, 6:59:00 AM
Job Family: Business Process and People Services
Our Characteristics: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
Our Values: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.
Overall family purpose
- Deliver direct and indirect services to stakeholders.
- Provide advice and answer queries as part of an enquiry-desk/help-desk function.
- Respond to and manage requests for information and resources.
- Deliver services to meet regulatory requirements and procedures.
- Plan and deliver a joined-up approach to University business and people services.
- Align business processes and services to meet operational and strategic policy objectives.
- Deliver business processes to ensure effective management, governance and the economic viability of the University.
- Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
- Provide excellent professional services that meet strategic and operational goals and business needs.
- Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
- Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Engage and encourage participation with external professionals, schools, alumni and donors.
Link to key strategic plan
- An economically sustainable approach to delivering Professional Services across the University;
- A joined-up approach to University professional services, regardless of location or line management;
- A culture and practice of continuous improvement;
- Design services that meet business need;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
The Department and role purpose
The Systems Development Manager plays a key role in optimising and enhancing the use and development of IT systems in Recruitment and Admissions, which underpin the work of the whole department. Motivated by the idea of developing and enhancing systems, the role holder will deliver the following functions:
- Planning and coordinating system development and upgrade delivery and timescales on behalf of Recruitment and Admissions (e.g. liaising with internal and external suppliers)
- Proactively identify system developments and enhancements
- Translating process requirements into system requirements, and vice versa
- Owning and monitoring the Recruitment and Admissions live system support process and deployment process, including integration, and providing technical support to Recruitment and Admissions staff
- Developing, owning and monitoring the System Governance and Security Model for Recruitment and Admissions systems
- Supporting system use by Recruitment and Admissions teams in accordance with defined processes
- Facilitating a collaborative, joined-up approach to the development of Recruitment and Admissions systems
- Issuing user communications and contributing towards department resource planning.
The role holder will work closely with colleagues in Computing and Information Services and with external software providers, so strong networking and relationship building skills, along with some technical expertise are essential components for success in the role.
Recruitment and Admissions Services
Currently based in the Academic Office (Education Division), Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Further information on Recruitment and Admissions Services can be found at www.durham.ac.uk/academic.office/ugadmissions.
From September 2021, Recruitment and Admissions will be moving to the Global Division.
The Academic Office
The Academic Office provides a professional administrative support service to staff, students and potential students of Durham University. The Academic Registrar is the head of the department and is responsible to the Vice Provost (Education) for its management.
The Academic Office includes the following services.
- Academic Registrar's Office
- Access and Engagement
- Curriculum, Learning and Assessment (including Ceremonies, validated programmes and collaborative provision)
- Recruitment and Admissions (until September 2021)
- Student Immigration and Funding
- Student Registry
All of the services are based at either the Palatine Centre or Mountjoy Centre in Durham City.
- Recognised professional practitioner and management and/or service specialist with responsibility for the management of team members.
- Provide input to the design and development of service processes, techniques and deliverables for Recruitment and Admissions.
- Manage systems development and enhancements to ensure excellence in the stakeholder experience.
- Contribute to the analysis of stakeholder feedback to help define needs and requirements, inputting to the design and planning of services.
- Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
- Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.
- Handle the vast majority of welfare issues within a team, referring more complex welfare issues to appropriate support services/senior management.
- Delivery of ongoing coaching, mentoring and training to team members and the wider office.
- Maintain an awareness of current policy for University business goals such as widening participation and access.
- Contribute to business meetings, working groups and sub committees at departmental and operational service levels.
- Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development.
- Provide management for systems development and enhancement, ensuring a high quality and timely service to all stakeholders, including prospective, existing and past students and staff.
- Manage and monitor performance and workload outcomes and staff, planning cover to ensure smooth service provision through peaks and troughs.
- Analyse service data and provide reports to Service Heads, making recommendations for improvement as appropriate.
- Provide advice to stakeholders in relation to University, School and/or Department policy, procedures and regulations.
- Ensure the review and improvement of systems and procedures in line with University, School, Department or unit frameworks.
- Distribute service information and provide advice to stakeholders regarding compliance and regulations.
- Ensure regulations and procedures are updated to take account of internal and external changes.
- Coordinate and oversee committee working and deal with complaints.
- Awareness of the external environment and sector best practice to support high quality services.
- Any other reasonable duties.
Specific role requirements
Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days, recruitment events and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results in mid-August and the 31st August each year, and the number of staff permitted to be on annual leave during September is restricted.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification.
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
- A CV;
- A covering letter which details your experience, strengths and potential in the requirements set out above;
- Examples of how you satisfy the essential criteria in the person specification, this will require completion of the 'Questionnaire' application section.
- A separate document detailing how you satisfy the Realising Your Potential criteria included in the Person Specification.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
For further information please contact: Richard Emborg, Director of Student recruitment and Admissions at firstname.lastname@example.org
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.
Person specification - skills, knowledge, qualifications and experience required
- Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.
- Proven advanced IT skills, including use of Microsoft Office.
- Educated to degree level (or equivalent experience).
- Continuing professional development required to maintain professional recognition.
- Professional practitioner with knowledge and expertise used to contribute to the delivery and development of IT systems within the organisation.
- Experience of implementing policy and procedures and involvement with future changes for a service area.
- Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
- Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
- Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
- Experience of managing and developing a team or teams and/or line management qualification.
- Ability to manage a varied workload and the workload of others, often under pressure and to strict deadlines.
- Ability to work creatively to find solutions, with proven analytical and problem-solving capability.
- Flexible and adaptable collaborative approach to service delivery and problem resolution
- Ability to explain complex concepts to a non-technical audience.
- Experience of developing and delivering IT training, training users on new software, and implementing new technical applications.
- Experience of delivering continuous improvement projects.
Realising Your Potential Approach
Embracing Change - Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas.
- Creating a climate that encourages innovation and receptivity to change.
Working Together - Working co-operatively with others in order to achieve objectives. Applying a wide range of interpersonal skills.
- Working across boundaries to develop relationships with other teams.
Achieving Results - Planning and organising workloads to ensure that deadlines are met within resource constraints. Consistently meeting objectives and success criteria
- Critically evaluate the success of projects to disseminate lessons that can be learned.
DBS Requirement: Not Applicable.