Job Profile Programme Management - Programme Operations
Contract Type Permanent

Job Purpose

The BPP School of Business is recruiting for an Engagement Officer. The post holder will be responsible for engaging with students in their first term to ensure they are ready to study, as well as students who regularly fall below the minimum requirement of engagement at the school. This means reviewing engagement data on a regular basis and taking appropriate actions in line with the schools retention and progression strategy.

The post holder will also be responsible for making follow up calls with students who have not submitted or sat their end of term summative assessments, ensuring that the numbers in this area decreases. The post holder will be required to work closely with others within the wider team, reporting on student engagement and attendance issues. You will also be involved with all student engagement events and activities

Job Background

The role will be a combination of Home and Office Working, at BPP London Shepherd's Bush.

Key Responsibilities:

• Frequent review of engagement trackers to ensure to ensure accuracy of data
• Regularly contact students who fall below the required level of engagement
• Track student responses/outcomes on Microsoft Forms
• Constantly review contact details and escalate as appropriate in line with process
• Support students through any onboarding challenges/process with the students
• Responding to students queries via case management system (Salesforce)
• Attend weekly engagement meetings and follow up on any actions that arise
• Actively support students in any conversation/correspondence to promote international student well-being
• Follow up calls with students who have not submitted or sat end of term summative assessments
• Coordinating the school student disciplinary process working with the Heads of Programmes and Directors of Programmes
• Working with the Personal Tutors to refer students who are struggling academically following review of “at risk” register
• Working with learning support team by signposting students who require mental and wellbeing support
• Working with the Campus Experience Manager and Students Association to deliver engaging student events online and at school locations
• Assisting with the co-ordination of programme orientations and other welcome events

Department School of Business - Operations
Vacancy location UK, Home Based, Home and Office Based

Candidate Criteria

Essential

• A student-centric, service culture attitude
• Excellent written and verbal communication skills
• Confidence in speaking over the phone and face to face
• The ability to read and manipulate data sets
• Excellent relationship building skills
• The ability to effectively plan, organise and prioritise workload
• The ability to work well in a team and be collaborative
• Excellent computer/IT skills
• Self-motivated

Desirable

• A focus or interest in engaging with international students
• Ability to manage operational challenges
• Ability to explain complex information in an easy to understand manner
• Experience of working in a flexible and fast-paced higher education environment

Employment Details

Contract Hours 37.50
FTE 1.00
Salary 22,000 - 25,000