DURHAM UNIVERSITY

Human Resources Officer, Pay and Reward

Location
Durham, United Kingdom
Salary
£26,243 - £32,236
Posted
24 Jun 2021
End of advertisement period
15 Jul 2021
Ref
21000640
Contract Type
Fixed Term
Hours
Full Time

HR & OD

Grade 6: - £26,243 - £32,236
Fixed Term - Full Time
Contract Duration: 52 weeks minimum - may be longer
Contracted Hours per Week: 35
Closing Date: 15-Jul-2021, 6:59:00 AM 

Job Family: Business Process and People Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.    

OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives. 

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.

Overall family purpose

  • Deliver direct and indirect services to stakeholders.
  • Provide advice and answer queries as part of an enquiry-desk/help-desk function.
  • Respond to and manage requests for information and resources.
  • Deliver services to meet regulatory requirements and procedures. 
  • Plan and deliver a joined-up approach to University business and people services.
  • Align business processes and services to meet operational and strategic policy objectives.  
  • Deliver business processes to ensure effective management, governance and the economic viability of the University. 
  • Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
  • Provide excellent professional services that meet strategic and operational goals and business needs.
  • Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
  • Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Engage and encourage participation with external professionals, schools, alumni and donors.

Link to key strategic plan

  • An economically sustainable approach to delivering Professional Services across the University;
  • A joined-up approach to University professional services, regardless of location or line management;
  • A culture and practice of continuous improvement; 
  • Design services that meet business need;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose    

People are the most important asset of Durham University and our HR Department is pivotal in ensuring that we attract, recruit, develop, reward and retain the very best talent from across the world into our University community. Building on our bold and ambitious University Strategy, a key role of HR is to secure the University’s strategic aim, ‘to be a world leading employer’ by ensuring that our staff can reach their full potential. The HR Department plays a lead role in creating a working environment for our staff (and potential staff) which is supportive, stimulating and informative which provides for creative and innovative employment practices and opportunities. Our aim is to make sure that Durham University is a great place to work.

OUR GOALS

We will:

  • Oversee a workforce which can effectively and efficiently deliver the University Strategy;
  • Attract, retain and reward the very best talent for every role in the University;
  • Develop colleagues at every level to ensure that staff are supported to realise their potential and understand their contribution to the University’s goals;
  • Make sure that the University has an increasingly diverse workforce and that all staff are demonstrably valued, engaged and treated equally and fairly; and
  • Promote the well-being of all of our workforce.

The post holder will work to deliver the Pay & Reward agenda. They will provide specialist advice and guidance in all areas of pay and reward including staff benefits, recognition schemes, pay structures, job evaluation, employment terms and conditions (including pensions) and staff engagement. They will also undertake proactive external liaison, benchmarking and research, making recommendations of activity to undertake. 

Core responsibilities:

  • Supervisory responsibilities for services, resources and people.
  • Provide induction and ongoing development support and training to team members.
  • Contribute to the ADR process, assisting with the identification of development needs where appropriate.
  • Plan and organise work streams and projects, and allocate and monitor work activities for others.
  • Act as first point of contact for HR issues when supervising a team.
  • Responsible for organising and overseeing all day to day aspects of defined area of operational service delivery.
  • Reactive and proactive service provision with others to deliver an excellent stakeholder experience.
  • Relationship building and network participation internally and externally to build and update knowledge and skills in the areas of pay, reward and HR policy.
  • Implement and monitor protocols, procedures, processes and regulations.
  • Monitor and report on various pay metrics including pay benchmarking activities.
  • Carry out in-depth environmental scanning, searches and research to identify trends and patterns.
  • Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
  • Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.
  • Involved in the purchase of services, liaising with suppliers, including those involved with benefits provision and surveys.
  • Involved in the purchase and return of goods and services.

Role responsibilities:

  • Manage and organise professional business and administrative service processes, activities, events, staff and/or resources to achieve defined targets and outcomes.
  • Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
  • Develop, revise, implement and enforce recognised policy and procedures to ensure compliance, co-ordinate effort and contribute to team goals.
  • Provide professional guidance and advice to staff with the operational running of processes, data and information recording specifically with regard to pay and reward queries.
  • Take responsibility for day to day decision making within own area of responsibility for operational aspects of service delivery, translating external requirements into practical application and advice.
  • Ensure team activities, budgets and documents comply with internal University and external regulation, policy and procedures.
  • Ensure accuracy by instituting recognised and routine checks, assessment criteria and techniques on pay and reward schemes.
  • Record data and information accurately, provide reports and distribute information to key stakeholders in the process or service.
  • Draft communication materials which aim to promote engagement, using a range of digital media and tools to communicate with a diverse range of key stakeholders, both verbally and in written format who may need to access information across different geographic and time zones.
  • Develop, plan and deliver internal and external events and activities for stakeholders.
  • Establish, maintain and develop productive and ongoing relationships with stakeholders to influence perception of the University and the Department.
  • Provide detailed advice, guidance and practical support with regard to job evaluation throughout the University while developing the competence and confidence of colleagues.
  • Contribute towards the successful implementation and ongoing use of the job families framework, providing advice and demonstrations where beneficial. 
  • Support the management of staff benefits provision. 
  • Deputise for HRBP as required to ensure necessary service delivery.
  • Any other reasonable duties. 

Recruiting to this post 

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above (including those listed in the section ‘Realising Your Potential Approach’).  

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.  

Please note that some criteria will only be considered at interview stage.

How to apply 

We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out above;
  3. Examples of how you satisfy both the person specification and the Realising Your Potential Approach criteria. This may require completion of the 'Supporting Evidence' application section if specified by the recruiting manager. Please ensure you give detailed examples of how you meet these criteria if requested.  

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details 

For further information please contact; Emma Beavis, HR Business Partner (Pay & Reward) emma.j.beavis@durham.ac.uk 

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  • Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
  • Proven IT skills, including use of Microsoft Office.
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  • Evidence of personal development to maintain skills.
  • Experience of providing advice and guidance to a range of customers and colleagues.
  • Experienced service provider with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation. 
  • Ability to effectively network and exchange advice and information for development purposes.  
  • Experience of proactively organising own workload including project streams, monitoring and anticipating necessary action.
  • Demonstrable experience of building positive ongoing relationships with stakeholders, including senior managers.

Desirable Criteria

  • Post-16 qualification or equivalent experience.
  • Experience of implementing and drafting HR policy and procedures and involvement with future changes for a service area.
  • Experience of supervising/managing a team and/or a line management qualification.
  • Experience of job evaluation.

Realising Your Potential Approach

PROVIDING EXCELLENT STUDENT SERVICES AND PROFESSIONAL SUPPORT

Providing the best quality service to all our students, customers and stakeholders. Building genuine and long-term relationships through everyday interactions in order to drive up service standards and to enhance their experience.

  1. Seeing things from your customers’ viewpoint
  2. Listening, questioning and clarifying in order to understand students’,  customers’ and stakeholders’ needs
  3. Tailoring communication to meet students’,  customers’ and stakeholders’ needs

ACHIEVING RESULTS 

Planning and organising workloads to ensure that deadlines are met within resource constraints. Consistently meeting objectives and success criteria.

  1. Winning support of key colleagues and other stakeholders
  2. Monitoring progress and providing regular updates
  3. Recognising others’ contribution to the achievement of objectives

DBS Requirement: Not Applicable.

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