Careers & Enterprise

Grade 7: - £33,797 - £40,322 per annum
Fixed Term - Full Time
Contract Duration: Fixed Term 8 months
Contracted Hours per Week: 35
Closing Date: 06-Jul-2021, 6:59:00 AM 

The Department and role purpose   

Durham University Business School, one of the longest established business schools in the UK, is a multi-disciplinary School characterised by academic excellence, internationally-rated research and superb student support services. The School's diversity and international standing is reflected in the student intake (with over 110 nationalities); accreditation by AACSB, AMBA, and EQUIS; and high positions in the UK and European Business School rankings. Further information on the School can be found at http://www.dur.ac.uk/business/.

The Business School seeks an Engagement Manager who will have previous experience and a proven track record of commercial recruitment and/or significant business development experience, ideally within international markets, achieving targets along with the drive and ambition to succeed in a challenging global market.  The Engagement Manager will work in partnership with the other members of the International, Engagement and Career team and the Learning and Teaching team to directly impact the shared projects, objectives and Key Performance Indicators.  This is a very exciting role with the opportunity to make a significant contribution to one of the schools premium programmes within the business and technology space.  

An articulate and persuasive professional is required to build on existing contacts and develop new networks and partnerships nationally and internationally to ensure that our students learning benefits from connection to and perspectives from world of practice and global employment opportunities are developed that result in career opportunities for our students. You will identify and realise new opportunities and target potential new partners as well as building broader strategic partnerships that meet the specific needs of to the Business Schools’ international students and alumni.  

Core responsibilities:

• Recognised professional practitioner and service specialist.
• Implement changes to the design and development of service processes, techniques and deliverables for one or more service strands or project streams.
• Provide specialist expertise and support with complexity of data and information sources, interpretation and analysis.
• Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
• Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
• Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
• Identify and design activities to meet learning objectives and outcomes.
• Deliver training, teaching and/or development delivery for stakeholders.
• Maintain an awareness of current policy for University business goals such as widening participation and access, and provision of advice using specialist knowledge.
• Contribute to and lead business meetings, working groups and sub-committees at departmental and operational service levels.
• Responsible for managing small budgets for consumables and some capital items, keeping records and processing invoices. 

Role responsibilities:

• Provide management for the operation of a stakeholder focussed service delivery area.
• Manage and monitor service performance and provide metrics and reports to Service Heads, making recommendations as appropriate.
• Participate in and monitor communities of practice and partnership working internally and externally.
• Network and engage with external and internal stakeholders to gather feedback and identify future service needs, to ensure excellence in service provision.
• Contribute to the development of operational and strategic plans and service level agreements.
• Prepare and manage the service area budget or budgets and monitor expenditure to ensure cost-effective service delivery. 
• Produce and analyse statistical service metrics to identify successful delivery and areas for future improvement.
• Distribute and process key service information to all stakeholders.
• Plan, implement and monitor continuous service improvements to enhance the delivery of stakeholder services.
• Communicate with internal and external stakeholders using appropriate media and methods.
• Provide training and/or instruction of stakeholders.
• Contribute to the delivery of activities that generate external income.
• Develop, modify and optimise service protocols and methodologies.
• Deliver support elements of the wider student experience.  
• Any other reasonable duties.

The total reward statement for this role outlining the value of the reward package including detail about the remuneration and benefits provided by the university can be viewed using the below link.

Human Resources & Organisational Development : Total Reward - Grade 7 - Durham University

How to apply 

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

1. A CV; 
2. A covering letter which evidences your experience, strengths and potential as set out in the person specification and role purpose.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details

For further information please contact Neil Armstrong; neil.armstrong@durham.ac.uk.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.  Please check your spam/junk folder periodically to ensure you receive all emails

Job Family: Community, Participation and Engagement Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.    

OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business,Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives. 

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

• Contribute to our learning culture by engaging in mentoring, training and coaching.
• Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
• Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.   

Overall family purpose

• Provide excellent student support services, development and extra-curricular activities.
• Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
• Respond to stakeholders at the point of service delivery, either in situ or remotely.
• Facilitate the development of excellent colleague and academic engagement.
• Provide a stakeholder focussed service designed to increase widening participation and diversity.
• Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
• Enhance the Durham wider student experience by developing extra-curricular activities.
• Contribute to and enhance active, inclusive and supportive communities of stakeholders.
• Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
• Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
• Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
• Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities.  

Link to key strategic plan

• An economically and environmentally sustainable approach to delivering stakeholder focussed services across the University;
• A world-class student, alumni and donor experience;
• Focussed on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
• Learn from and match best practice in the Wider Student Experience around the world;
• Opening up our world-class sporting facilities to local clubs and athletes;
• Support and facilitate activities as part of the Widening Student Experience at Durham;
• A stakeholder-focused orientation, offering satisfying careers to all staff;
• Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

• Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally. 
• Proven IT skills, including use of Microsoft Office.
• Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
• Post-16 qualification (or equivalent experience).
• Educated to degree level (or equivalent experience).
• Professional business development/recruitment practitioner with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.
• Continuing professional development required to maintain professional recognition.  
• Experience of implementing policy and procedures and involvement with future changes for a service area.
• Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.   
• Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
• Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
• Ability to contribute to planning at operational level.

DBS Requirement: Not Applicable.