Senior Quality Assurance Officer
The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (NMPC) is a world-leading centre for research, education, and training. Our vision is to become the leading centre in the world for the education of nurses, midwives, and palliative care professionals and for high quality, impactful applied clinical and health research. This is an exciting time to join the Faculty as we look to refresh our overall strategy, and encourage stronger integration between research, education, and care services for the benefit of students, staff, and care practice.
The Senior Quality Assurance Officer will provide comprehensive quality assurance administration across policy, regulatory, and governances frameworks and safeguarding standards for professional programmes within the Faculty. They will work to support the Faculty Quality Assurance Manager in coordinating quality systems, processes, and procedures to ensure adherence to internal and external expectations and standards.
The role holder will support activity for internal and external quality reviews (e.g. Teaching Excellence and Student Outcomes Framework), working collaboratively with a broad range of academic and administrative colleagues and stakeholders, producing timely, comprehensive documentation for all statutory returns and programme accreditation or validation events. The successful candidate will be well organised, a good communicator, and possess excellent IT skills. The post holder will have administrative experience acquired in Higher or Further Education, with an understanding of the challenges of a busy department.
The role has oversight for processes relating to programme and module approval, modification, and module evaluation. Ensuring the integrity of data relevant to internal and external quality assurance requirements, while proactively contributing to the overall culture of commitment to excellence in learning and teaching provision.
This post will be offered on an indefinite contract
This is a full-time post
- Work collaboratively and build effective networks with a large range of stakeholders, including Module Leads, Programme Leads, Cohort Leads, and the Directors of Excellence in Learning and Teaching. They will also work closely with other professional services areas within the university, such as Analytics, and Quality & Academic Services.
- Support academic programme leads in ensuring all collaborative agreements, partnership contracts, memorandum of understanding (MoU) and service level agreements (SLA) for professional programmes are completed following relevant approval processes and reapproved appropriately.
- Responsible for the proactive organisation of operational planning across the programme cycle and relevant quality assurance frameworks; ensuring the timely coordination of meetings, audits, partner/site visits, and the production of reports and statutory returns.
- Ensure that: 1) programme procedures adhere to both internal and external standards. 2) quality routines effectively meet university and programme governance requirements, as well as external compliance with professional, statutory, and regulatory bodies (PSRB) such as the NMC (Nursing and Midwifery Council).
- Ensure information and data is comprehensively and clearly collated within required timeframes. Determine internal submission deadlines in order that programmes meet any external deadlines.
- Support coordination of module and programme evaluation, working across and joining up the range of information across placement surveys, module evaluation and student feedback. Work with the Student Experience Team, and Programmes Teams to respond to quality concerns or issues, identifying risk and escalating where necessary.
- Responsible for drafting curriculum, quality, policy, and procedural guidance, across varying media including the virtual learning environment (Keats) and the web. Ensure that programme information remains up to date and accurate, with changes routinely communicated across all collaborative provision and partners providers in good time.
- Provide servicing duties, as required, to governance committees. This includes organising meetings, room bookings, production of agenda and distribution of papers, following up on actions through to resolution and ensuring information is available to enable effective decision making by the members.
- Be fully conversant with and maintain up to date knowledge of programme structures and programme and College regulations. Ensuring comprehensive understanding of relevant quality assurance frameworks (e.g. QAA) and the specific requirements and guidance of the NMC, to be able to be able to provide informed, credible advice and guidance.
- Ensure that all departmental enquiries are handled promptly and followed through to a complete and timely resolution. Be proactive in identifying and escalating areas of risk to student experience or the university’s reputation as appropriate.
- Work collaboratively with all academic and professional services colleagues to deliver a highly coordinated approach across the Faculty. Ensure that quality issues with placement allocations and providers are resolved promptly and that students experiencing challenges are escalated where necessary. Attend Student Staff Liaison Committees, or other committee meetings as needed.
- Ensure all work is carried out in professional and timely manner, with appropriate confidentiality and sensitivity. The role is expected to maintain up to date knowledge of General Data Protection Regulation and Freedom of Information requirements.
- Contribute to administrative process review, recognising the value of continuous improvement and the redesign of process to enhance the student experience and improve quality assurance.
- Communicate electronically and verbally as per agreed standards with other staff in the Nightingale Student Hub, academic staff, other administrative staff, students, and external trusts to ensure information is disseminated in an effective and timely manner.
- Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover, and supporting the training and development of new staff members. This includes staffing the Nightingale Student Hub front desk on a rota basis, and undertaking related tasks including, but not limited to assisting visitors, resolving issues, and addressing a range of queries (face-to face, email and telephone).
- Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge, and reflecting on own performance.
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of information and subject access requests.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
- Degree or equivalent
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in higher education administration, systems support or working in support of a compliance framework (specifically QAA Quality Code).
- Excellent communication and presentation skills; demonstrable ability to present information clearly, accurately, and concisely to diverse audiences.
- Excellent time management with the ability to organise, and plan effectively across competing priorities.
- Ability to make timely informed decisions and independently resolve problems.
- Evidence of experience of reviewing and producing policy or procedural documentation.
- Evidence of capability to interpret and apply university and programme regulations maintaining up to date knowledge of external statutory compliance obligations.
- Experienced and comfortable using Microsoft Office suite, Teams and SharePoint, with the ability to learn and develop an in-depth knowledge of in-house systems and sector specific software.
- Experience of programme governance and delivering professional committee servicing.
- Interest in higher education and knowledge of new developments in the quality assurance framework.
- Experience of programme development and approval process and/or module evaluation.