IT Business Partner (service adoption)
The Role purpose
The Computing and Information Services (CIS) is looking to appoint an IT Business Partner (service adoption) to join the department's engagement team.
The IT Business Partner has overall responsibility to serve as the strategic interface between internal CIS teams and the University departments they support. This is for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. We also want to expand the skill set of the engagement team to have greater emphasis on service adoption and early life support when launching new products and services. IT Business Partners will be critical to this endeavour and this role will have specific emphasis on service adoption, aligned to the central Strategic Planning Office approach.
This role will focus on managing relationships with key stakeholders and as such the post holder is expected to have demonstrable skills in this area. The IT Business Partners work collaboratively to develop and deliver the IT Strategy for the University as a whole, establish user requirements, identify issues of service discontentment, provide advice to colleagues across the business, implement change, and act as a strong voice within CIS for the departments they represent and vice versa. We are looking for a multi-skilled IT business partner with initiative, energy, drive, suitable qualifications/experience and someone with strong interpersonal skills.
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.