Senior Student Experience Officer

London (Greater) (GB)
£32,676 - £37,297 per annum, including London Weighting Allowance
09 Jun 2021
End of advertisement period
17 Jun 2021
Contract Type
Full Time

Senior Student Experience Officer

Job ID: 024785 Salary: £32,676 - £37,297 per annum, including London Weighting Allowance

Posted: 08-Jun-2021

Closing date: 17-Jun-2021

Business unit: Faculty of Life Sciences & Medicine

Department: Faculty Education Services

Contact details: Sarah Tattam,

Guy's Campus   Professional and support services    

Job description
This role forms part of the Faculty Education Services within the Faculty of Life, Sciences and Medicine. As a member of the Student Experience & Support Team the Senior Student Experience Officer works to provide high quality administrative support in creating a sense of community and identity for students across the faculty. This is an exciting opportunity to work with a wide range of stakeholders. Candidates must have the ability to work closely with students, academic and clinical colleagues across Schools of Education and Teaching Departments. 

  • Liaising with hospital sites and working closely with Faculty programme teams and College Student Services to support effective communications and engagement initiatives.
  • A proactive, driven and creative approach is essential to foster a stimulating and inclusive cultural environment for students to thrive and develop.
  • Operationalising a vision to empower students to engage with opportunities, seek support and succeed in their studies is key to this role, along with an ability to deliver on projects and manage multiple commitments at the same time.
  • An interest in interpreting data and the technical ability to organise online events, manage social media accounts and produce high quality written and visual (engaging) student communications is key for this role.

The role has no official line management responsibility, but has responsibility for coordinating and leading elected student representatives.
The post holder will be primarily based at Guy’s campus.
Interviews will take place online on Thursday 24 June 2021.
This post will be offered on an indefinite contract  contract.
This is a full-time  post - 100% full time equivalent.

Key responsibilities

  • Produce student-relevant content to promote events, highlight student opportunities, and inform students about operational matters to be used in a range of formats for digital platforms including e-newsletters, KEATS, Faculty intranet, social media, King’s website.  
  • Lead the organisation of events and student engagement activities, including Welcome Week activities, student conferences, awards events, student-focused seminars, working with student representatives, academic colleagues, the Faculty Communications Office, Faculty Education Services, KCLSU and others.
  • Promote KCLSU student representative elections, and lead on engagement and training. Maintain an up to date list of student reps for the faculty across UG, PGT and PGR. Lead on student representative engagement, communications and monitoring.
  • Implement the Faculty student communications and engagement plan and produce regular reports to monitor engagement/performance.
  • Actively seek to identify solutions to problems, or logistical challenges, developing a strong network across the Faculty and more broadly across the university to deliver student-focused events and to communicate effectively with the Faculty student body.
  • Provide advice to student groups seeking to arrange events and activities.
  • Ensure student and Faculty education successes are communicated through the range of King’s external and internal channels, including Spotlight.
  • Monitor and evaluate the success of events and communications sent through different media, using this data to inform processes and methods developed for subsequent events and communications.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience

Essential criteria

  • Educated to degree level or equivalent, or has relevant work experience within the Higher Education sector. 
  • Good working knowledge of all communication disciplines, including social media and communications tools such as Microsoft software, and their use as part of an integrated communications strategy.
  • Good level of numeracy and analytical skills including experience of evaluating activities, budget management, web analytics, surveys and using data to improve communications.
  • Excellent time management and organisational skills, able to manage own workload and prioritise tasks in a busy work environment, managing multiple work-streams independently.
  • Experience of delivering events on differing scale and prominence.
  • Resilience and adaptability: Enthusiastic self-starter with a positive and determined approach to work, knowing when to work independently and flexibly but also when best to work as part of a team. 

Desirable criteria

  • Professional qualification in communications.

Further information

  • Able to work outside normal core hours, at evenings and weekends as necessary. 

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