Training & Academic Services Officer

London (Greater)
£33,000 - £38,000
07 Jun 2021
End of advertisement period
24 Jun 2021
Contract Type
Full Time

Fourth Monkey is recruiting a Training & Academic Services Officer to join the dynamic staff team based at their North London centre. The ideal candidate will be a proficient administrator with previous experience of working within the Higher Education sector, and will provide essential support to the Director of Training and senior teaching team in developing, improving and integrating systems and processes associated with the school’s academic, programme and student support services, as well as providing effective, professional guidance and signposting to students on a range of issues including welfare and well-being, academic progression or assessment. The Training & Academic Services Officer will be an excellent administrator with previous experience of working within the Higher Education sector.

Responsible for managing and administering the academic services within the charity’s drama school offering, this Training & Academic Services Officer role will be the point of contact for students seeking professional guidance and signposting on a range of issues (both academic and personal). They will provide key support and management in evolving internal processes and systems related to the smooth running of the academic team’s work, as well as to student services and support infrastructure, and they will be experienced in supporting senior teaching and academic staff through the administration of programme and student information. They will also be a primary academic point of contact for our academic partners whilst supporting the Director of Training / Head of Training and their team in the development of the courses.

Key aspects of this new role within the Fourth Monkey team will include:

  • Course Development, to support the Director of Training and Heads of Courses in the development of courses and administer the approval and validation processes where necessary
  • Student Development, including supporting the Director of Training, alongside the Heads of Courses, to develop bespoke learning plans for each student with clear learning and training goals in line with their academic objectives; working collaboratively with practitioners to ensure students are meeting/exceeding their learning/production goals and being the first point of contact for the academic partners
  • Practitioner Liaison and Management, including supporting the Director of Training to maintain and develop a cohort of high-calibre practitioners and industry professionals to deliver course material and course productions, and supporting the Director of Training to ensure effective and appropriate contractual arrangements are in place with all practitioners and course associates in order to protect the best interests of Fourth Monkey and its students
  • Course Management/Coordination, including taking an organisational lead on the reporting and documenting of student progress reports and assessments in liaison with the Director of Training and our academic partners, responding to enquiries from students and staff by email, telephone or in person, supporting the Director of Training and Head of Training in preparing training materials, and being students’ first point of call for signposting toward the relevant channels in relation to all training and pastoral needs.

The ideal candidate will have at least 2 years’ experience of working in an academic services role at a senior level, ideally within a Higher Education institution or charity, a proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems and demonstrative rigour in reporting and administrative management.

They will possess leadership skills and experience; an understanding of data privacy standards; solid communication skills (both written and verbal) and a deep understanding of business principles and practices. They will have an awareness and experience of pastoral and welfare support or training in an educational setting, as well as an awareness of Higher Education learning / arts training environments and strong organisational skills; planning skills; analytical skills; critical thinking skills.

A full Job Description, including full Person Specification, can be found in the "Supporting Documents" for this listing.

How to Apply

All applications should be submitted by email to Fourth Monkey's CEO & Artistic Director, Steven Green. Applicants should send an up-to-date CV (including details of two referees, only be contacted with applicant's consent), plus a covering letter detailing how you feel you meet the Person Specification for the role. This covering letter should be a maximum of 2 pages long and should draw particular attention to any previous experience, plus skills and knowledge relevant to the role. 

Please note; the closing date for all application submissions is 5pm, Thursday 24th June 2021. 

Shortlisted candidates will be invited to an interview on Monday 28th, Tuesday 29th or Wednesday 30th June 2021, or Thursday 1st July.   

If invited to interview, you will be asked to prepare and deliver a presentation, perform some tasks designed to test your suitability for the role and answer a series of questions. 

When answering these questions, you should always seek to substantiate your response with examples from your own experience. You should allow approximately 1.5 hours for the whole interview process.

About Fourth Monkey

Fourth Monkey Actor Training Company is a drama school, arts organisation and registered charity, located at a dedicated training base in Finsbury Park, North London and established in 2010. The organisation has evolved rapidly over the last decade and, since marking our ten-year anniversary in 2020, Fourth Monkey's drama school offering has experienced significant growth - our two-year training course has received accreditation from our degree-awarding partner, Falmouth University, to become the BA (Hons) Acting Accelerated Degree, and we have added the newly accredited CertHE Acting & Theatre Making and MA Collaborative Theatre courses to our training provision. 

As Fourth Monkey head further into our second decade as a leading drama school, arts organisation and registered charity, we are now recruiting for a variety of new opportunities to support our ongoing growth and evolution and to join the collaborative, dynamic staff team based at our North London centre. 

Fourth Monkey is committed to creating a diverse and inclusive environment in which everyone can thrive, where every voice is heard and every voice is celebrated. We welcome applications from those who are currently under represented in our workforce - in particular those who are ethnically diverse.  

Fourth Monkey is committed to equal opportunities in recruitment and employment and opposes all forms of unlawful or unfair discrimination. We value the differences that a diverse workforce brings to an organisation and ensure that no job applicant or employee receives unfavourable treatment on the grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marital status or pregnancy and maternity.