Food and Beverage Service Head
Grade 6: - £26,715 - £32,817 per annum (pro rata)
Open-Ended/Permanent - Part Time
Contracted Hours per Week: 17.5
Closing Date: 28-May-2021, 6:59:00 AM
Job Family: Community, Participation and Engagement Services
Our Characteristics: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
Our Values: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.
Overall family purpose
- Provide excellent student support services, development and extra-curricular activities.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Respond to stakeholders at the point of service delivery, either in situ or remotely.
- Facilitate the development of excellent colleague and academic engagement.
- Provide a stakeholder focussed service designed to increase widening participation and diversity.
- Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
- Enhance the Durham wider student experience by developing extra-curricular activities.
- Contribute to and enhance active, inclusive and supportive communities of stakeholders.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
- Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
- Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities.
Link to key strategic plan
- An economically and environmentally sustainable approach to delivering stakeholder focussed services across the University;
- A world-class student, alumni and donor experience;
- Focussed on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
- Learn from and match best practice in the Wider Student Experience around the world;
- Opening up our world-class sporting facilities to local clubs and athletes;
- Support and facilitate activities as part of the Widening Student Experience at Durham;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
The Department and role purpose
Durham University seeks to employ a Food & Beverage Services Manager at Stephenson College.
This is an exciting opportunity for a dynamic and innovative individual with excellent communication skills and extensive high-profile, high volume food service management experience, including those from within the 4 or 5 star hotel sector, who wish to diversify into an exciting new industry delivering food services for students, College and university staff and external customers.
This is a part time, permanent position working flexibly any five days in a working week, including evenings, in line with business demands to manage the food and beverage service operation of Stephenson College including the college bar and café, ensuring the highest possible standard of service delivery, student experience and customer satisfaction.
“Passionately delivering an outstanding experience”
We are a team of over 500, providing fresh and exciting catering throughout Durham University. This includes college dining halls, college bars, college cafés, visitor attractions and branded retail catering outlets.
Our students are extremely important to us but we also provide catering to University colleagues, commercial guests, and VIPs including royalty.
The Food and Beverage Service Manager will be responsible for managing college bars and the food and beverage service operations of Stephenson College ensuing the highest possible standard of service delivery and customer satisfaction.
Catering team members will be expected to adopt and promote a flexible approach to working, and to undertake any or all of the tasks outlined below regardless of their designated shift.
Successful candidates are expected to promote a positive image of University Catering and Durham University at all times.
- Supervisory responsibilities for services, resources and people.
- Provide induction and ongoing development support and training to team members.
- Contribute to the ADR process, assisting with the identification of development needs where appropriate.
- Plan and organise own workload, and allocate and monitor work activities for others.
- Act as first point of contact for HR issues when supervising a team.
- Responsible for organising and overseeing all day to day aspects of defined area of operational service delivery.
- Reactive and proactive service provision with others to deliver an excellent stakeholder experience.
- Relationship building, network participation internally and externally to build and update knowledge and skills.
- Implement and monitor protocols, procedures, processes and regulations.
- Monitor and report incidents.
- Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
- Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.
- Responsible for keeping financial and budget records and reconciling consumable expenditure queries.
- Involved in the purchase and return of goods and services.
- Manage frontline stakeholder services in a variety of different buildings and environments and outlets across the University.
- Act as a recognised point of contact between the University and key internal and external stakeholders, including donors and employers.
- Contribute to internal and external presentations and public relations events promoting the Durham reputation, and encouraging participation and income generation.
- Gather, record and analyse customer feedback from all service users.
- Identify potential service improvements, make recommendations.
- Train team members to develop skills to achieve excellence in the student/customer service experience.
- Develop, plan and deliver events and activities for students, staff and visitors.
- Responsible for curating the set-up, order, display and information pertinent to the service area and / or activity.
- Work with other functional areas and families across the University to ensure the most diverse and accessible promotion of services, events and activities.
- Coordinate and supervise team members with the delivery of service events and activities.
- Ensure the safety and security of service and public areas, responding to incidents and providing reports.
- Any other reasonable duties.
Specific role requirements:
The post holder will be required to work any 5 days out of 7, which may include some weekends and evenings.
Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.
The post holder will be required to work flexibly across all catering areas.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above (including those listed in the section ‘Realising Your Potential Approach’).
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
1. A CV;
2. A covering letter which details your experience, strengths and potential in the requirements set out above;
3. Examples of how you satisfy the person specification. This may require completion of the 'Supporting Evidence' application section if specified by the recruiting manager. Please ensure you give detailed examples of how you meet these criteria if requested.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
Philip Atkinson - Operations Manager (Food and Beverage) firstname.lastname@example.org
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails
Person specification - skills, knowledge, qualifications and experience required
- Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Proven IT skills, including use of Microsoft Office.
- Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Post-16 qualification or equivalent experience.
- Evidence of personal development to maintain skills.
- Experienced service provider with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.
- Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
- Experience of implementing policy and procedures and involvement with future changes for a service area.
- Ability to effectively network and exchange advice and information for development purposes.
- Ability to contribute to planning at operational level.
- Experience of supervising / managing a team and/or a line management qualification.
- Level 2 food safety qualification
- Personal Licence holder
Realising Your Potential Approach
The Realising Your Potential Approach clarifies the behaviours expected to be demonstrated by all staff across Professional Services in the University regardless of their role. Along with the core responsibilities, role responsibilities and the person specification, the Realising Your Potential Approach behavioural indicators are used to inform the recruitment and selection process. Further information on the Realising Your Potential Approach is available here.
DBS Requirement: Not Applicable.