Office of Student and Alumni Relations

Job Description

We are looking for a customer service professional with passion, drive and initiative, to join us as Executive, Student Support. He/She will assist the Department Manager in overseeing the frontline operations and service delivery to students in a higher learning institution via its contact channels. 

The candidate should have a passion in customer service, possess good communication and interpersonal skills to work with academics and other colleagues from various departments, to provide timely and helpful advice to the students. 

Besides frontline operations, there will also be other administrative tasks and projects assigned, which are expected to be delivered within given timelines.

Job Requirements

• Degree holder with at least 3 years of relevant working experience (Diploma holders with suitable experience will also be considered)
• Mature, meticulous and possess high level of discretion and integrity
• Able to investigate and resolve complaints efficiently and confident in handling escalations
• Able to identify areas for system and/or process improvements based on daily ground operations.
• A good team player who can also work independently, and multi-task in a fast paced environment
• Effective interpersonal skills
• Proficient in Microsoft Office
• Contact centre supervisory experience will be an added advantage
• Willing to commit to overtime work when required