Learning and Teaching Administrator
School of Education
Grade 4: - £19,612 - £21,814 per annum
Fixed Term - Part Time
Contract Duration: Approx 12 months
Contracted Hours per Week: 17.5
Closing Date: 12-May-2021, 6:59:00 AM
Job Family: Business Process and People Services
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.
Overall family purpose
- Deliver direct and indirect services to stakeholders.
- Provide advice and answer queries as part of an enquiry-desk/help-desk function.
- Respond to and manage requests for information and resources.
- Deliver services to meet regulatory requirements and procedures.
- Plan and deliver a joined-up approach to University business and people services.
- Align business processes and services to meet operational and strategic policy objectives.
- Deliver business processes to ensure effective management, governance and the economic viability of the University.
- Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
- Provide excellent professional services that meet strategic and operational goals and business needs.
- Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
- Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Engage and encourage participation with external professionals, schools, alumni and donors.
Link to key strategic plan
- An economically sustainable approach to delivering Professional Services across the University;
- A joined-up approach to University professional services, regardless of location or line management;
- A culture and practice of continuous improvement;
- Design services that meet business need;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
The Department and role purpose
The School of Education has a vacancy for a Learning and Teaching Administrator within its Learning and Teaching team.
The Learning and Teaching Administrator is responsible for the provision of a professional, efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation. S/he will work independently, taking day to day decisions and using his/her experience and initiative to decide on appropriate courses of action and resolve problems. S/he will work flexibly to ensure the team functions effectively in meeting priorities, working in accordance with University and Departmental policies and procedures, demonstrating a commitment to customer service excellence. S/he will work closely with colleagues across the School, supporting the wider needs of the School when required and working collaboratively with all colleagues. The post holder will be expected to maintain and develop processes and systems to support the work of the School. The successful candidate will possess outstanding communication, customer service and organisational abilities.
- Provide a responsive and proactive support service for stakeholders, including academic staff, students, University and Departmental colleagues and external partners.
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience.
- Provide a prompt response to service users, answering and recording standard queries and bookings for activities and/or events, referring to other staff and departments as appropriate.
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service from the point of enrolment to graduation.
- Solve day-to-day routine problems and source background information within the role.
- Record data and information accurately, including student marks, and provide reports as required to colleagues and committees.
- Flexible in approach to accommodate the needs of team members and/or service users.
- Assist team members to organise, plan and prepare for events, meetings and activities, such as induction and open days.
- Liaise with internal and external colleagues and organisations to pass on and receive information.
- Apply professional and regulatory procedures and processes and use of systems.
- Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
- Work with team members to ensure the smooth running of administrative processes to support staff and students, and programme activities.
- Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets.
- Compile, record, store and archive student data and information to ensure the accuracy and safety of information.
- Monitor and track data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary.
- Liaise with members of academic staff, University staff, external examiners, professional organisations and agencies where necessary.
- Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking, such as marks entry, collection and dissemination of student feedback.
- Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats, including preparation for the Board of Examiners and its Sub-Committees.
- Process and update key business documentation, including handbooks, the virtual learning environment, and student concession requests.
- Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events.
- Any other reasonable duties.
Specific Role responsibilities:
Be prepared to work outside normal office hours on occasion and with notice, e.g. to support events.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above (including those listed in the section ‘Realising Your Potential Approach’).
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit:
- A CV;
- A covering letter which details your experience, strengths and potential in the requirements set out above;
- A separate Word document listing the essential and desirable criteria alongside specific examples of your understanding and experience of each. Please copy and paste the relevant information from this document. There is no specific format for this document, other than it should be Portrait orientation, but it does need to be clear and concise.
- The names of two potential referees who can be contacted for letters of recommendation.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
For further information please contact Mr Chris Smith, Learning and Teaching Manager - firstname.lastname@example.org.
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all email.
Person specification - skills, knowledge, qualifications and experience required
- Excellent oral and written communication skills.
- Proven IT skills, including use of Microsoft Office.
- Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Relevant administrative experience in a busy office environment.
- Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
- Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
- Experience of working in a team.
- Ability to solve problems as part of a team and resolve straightforward issues.
- Accuracy, numeracy and attention to detail.
- A high level of discretion and the ability to maintain confidentiality
- Evidence of personal development to maintain skills.
- Post-16 qualification or equivalent experience.
- Experience of working in Higher Education
- Experience of working in a multicultural environment.
Realising Your Potential Approach
The Realising Your Potential Approach clarifies the behaviours expected to be demonstrated by all staff across Professional Services in the University regardless of their role. Along with the core responsibilities, role responsibilities and the person specification, the Realising Your Potential Approach behavioural indicators are used to inform the recruitment and selection process. Further information on the Realising Your Potential Approach is available here.
DBS Requirement: Not Applicable.