Durham, United Kingdom
£33,797-£40,322 per annum
19 Apr 2021
End of advertisement period
01 May 2021
Contract Type
Full Time

Student Support & Wellbeing Directorate

Grade 7: - £33,797-£40,322 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date:
 01-May-2021, 6:59:00 AM 

Job Family: Community, Participation and Engagement Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.    

OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business,Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives. 

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.   

Overall family purpose

  • Provide excellent student support services, development and extra-curricular activities.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Respond to stakeholders at the point of service delivery, either in situ or remotely.
  • Facilitate the development of excellent colleague and academic engagement.
  • Provide a stakeholder focussed service designed to increase widening participation and diversity.
  • Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
  • Enhance the Durham wider student experience by developing extra-curricular activities.
  • Contribute to and enhance active, inclusive and supportive communities of stakeholders.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
  • Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
  • Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities.  

Link to key strategic plan

  • An economically and environmentally sustainable approach to delivering stakeholder focussed services across the University;
  • A world-class student, alumni and donor experience;
  • Focussed on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
  • Learn from and match best practice in the Wider Student Experience around the world;
  • Opening up our world-class sporting facilities to local clubs and athletes;
  • Support and facilitate activities as part of the Widening Student Experience at Durham;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose   

The Counselling Service is a multi-disciplinary central specialist service for student and staff mental health and wellbeing provision in the University.  It sits within the Student Support and Wellbeing Directorate.  The Counselling Service provides support for the institution by providing individual and group interventions, consultancy and support for College and Departmental Staff, and the development, delivery or support for proactive initiatives around mental health and wellbeing.  The Service exists to enable students to make the most of the academic and social opportunities that the University affords, and to enable staff to fulfil their potential in the workplace.  The Service is responsive to the changing needs of Durham University and operates within clear ethical and professional guidelines. 

Counsellors offer time-limited individual and group interventions for the students and staff of Durham University, consult with wider university staff and NHS professionals as appropriate, and take an active role in other aspects of the service management as directed by the Head of Service. Counsellors autonomously manage a caseload of clients, supported by clinical supervision and caseload management meetings. 

Core responsibilities:

  • Recognised professional practitioner and service specialist, with current membership of an accredited professional body (BACP, UKCP or HAPC).
  • Implement changes to the design and development of service processes, techniques and deliverables for one or more service strands or project streams.
  • Provide specialist expertise and support: conducting assessments of therapeutic needs and risk of students and staff accessing the service; offering brief focussed individual counselling to students and staff within the guidelines and policies of the Service; and consulting with University colleagues and external agencies.
  • Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
  • Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
  • Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
  • Identify and design activities to meet learning objectives and outcomes.
  • Deliver training, teaching and/or development delivery for stakeholders.
  • Maintain an awareness of current policy for University business goals such as widening participation and access, and provision of advice using specialist knowledge.
  • Contribute to and lead business meetings, working groups and sub-committees at departmental and operational service levels.

Role responsibilities:

  • Autonomously deliver a professional stakeholder focussed service:
    • Manage a caseload of student and staff clients comprising therapeutic consultations (single sessions), ongoing counselling sessions and flexible follow-up and support arrangements; engage in case management supervision with the line manager;
    • Maintain accurate and timely records of support and ongoing actions on the University record system, currently Target Connect, ensuring that all records comply with data protection legislation;
    • Work within a professional ethical framework;
    • Assist in the coordination of a University-wide response to a crisis situation;
    • Offer reflective supervision to wider University staff members who do not have formal counselling or mental health qualifications;
  • Conduct all work within relevant legislation, professional codes of conduct, and University and Counselling Service policies and procedures, and keep abreast of current research in student counselling.
  • Follow all office procedures within the Service and support the day-to-day administrative requirements of the Service, including occasional Reception cover.
  • Participate in and monitor communities of practice and partnership working internally and externally, including:
    • Counselling Team and Directorate meetings
    • Attendance at conferences and workshops
    • Engagement in clinical supervision; supervisory arrangements (individual and group) will together meet the full requirements for BACP or UKCP accreditation.
  • Contribute to the development of operational and strategic plans and service level agreements.
  • Produce and analyse statistical service metrics to identify successful delivery and areas for future improvement, including identifying training needs in conjunction with supervisors, participating in regular clinical competency reviews, identifying service deficits (either specific approaches or the needs of under-represented groups) and making recommendations for continual service improvement.
  • Distribute and process key service information to all stakeholders.
  • Communicate with internal and external stakeholders using appropriate media and methods.
  • Provide training and/or instruction of stakeholders.
  • Contribute to the delivery of activities that generate external income.
  • Develop, modify and optimise service protocols and methodologies to enhance the delivery of stakeholder services.
  • Deliver support elements of the wider student experience.
  • Any other reasonable duties

Additional duties

  • Members of the counselling team may be requested to take on one or more of the following areas of responsibility:
  • Coordination of the Trainee Placement Service, and/or supervision of trainees on placement;
  • Maintenance of our external contact lists and website;
  • Social media/Communications updates for the University;
  • Coordination of Health and Safety aspects of the Service;
  • Policy development and BACP accreditation submissions;
  • Other specific projects to improve service provision.

Specific role requirements

The normal working hours of the Counselling Service are 8.00am to 5.00pm two days per week and 8.00am to 9.00pm three days per week in term-time (30 weeks per year) and 9.00am to 5.00pm per week in University vacations (22 weeks per year). 

The typical working day is seven hours with a one-hour break. 

The post holder will be expected to work one evening per week in term time. 

It is expected that annual leave will be taken outside University term-time, to be agreed with Senior Counsellor. Post is for 35 hours per week. 

Please note, the successful candidate will require DBS disclosure

Recruiting to this post 

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above 

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.  

Please note that some criteria will only be considered at interview stage.

How to apply 

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out above;
  3. Examples of how you satisfy the essential criteria in the person specification, this will require completion of the 'Questionnaire' application section.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Contact details 

For further information please contact;  Linda Whelan, Senior Counsellor, Email: linda.whelan@durham.ac.uk

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, men and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.  Please check your spam/junk folder periodically to ensure you receive all emails

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  1. Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally. 
  2. Proven IT skills, including use of Microsoft Office.
  3. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  4. A counselling or psychotherapy qualification to diploma or masters level (or equivalent experience).
  5. Professional practitioner with knowledge and expertise to contribute to deliver time-limited counselling, as well as training or group interventions and events, working with young adults and the issues of this age and stage.
  6. BACP Full Accreditation, UKCP Registration or Counselling Psychologist with HCPC Registration or other equivalent professional recognition.  We will consider applicants working towards accreditation, with a minimum of 250 hours of clinical experience.
  7. Experience of implementing policy and procedures and involvement with future changes for a service area.
  8. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines with a thorough knowledge and understanding of ethical frameworks for the professional practice of counselling, psychotherapy, counselling psychology and supervision.
  9. Experience of working with difference, including individuals with a range of different cultures, disabilities, sexual orientations and age.
  10. Experience of working collaboratively and flexibly as part of a team that offers a range of different therapeutic approaches. 
  11. Detailed and current knowledge of counselling and/ or other related clinical practice.
  12. Knowledge of a wide range of mental health issues, NHS structures, referral mechanisms and practices with respect to mental health, and the work of other support agencies.
  13. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
  14. Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
  15. Ability to contribute to planning at operational level.

Desirable Criteria

  1. Experience of offering individual counselling/psychotherapy in a higher education or similar institutional or employment context.
  2. Experience in the use of Clinical Outcome Routine Evaluation (CORE).
  3. Experience of crisis management work.

Realising Your Potential Approach

Realising Your Potential Approach

The Realising Your Potential Approach clarifies the behaviours expected to be demonstrated by all staff across Professional Services in the University regardless of their role. Along with the core responsibilities, role responsibilities and the person specification, the Realising Your Potential Approach behavioural indicators are used to inform the recruitment and selection process. Further information on the Realising Your Potential Approach is available here.

DBS Requirement: Please note that the successful applicant will require DBS disclosure.

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