Senior Manager, Linux and Storage

Durham, United Kingdom
£41526 - £49553 per annum
25 Mar 2021
End of advertisement period
08 Apr 2021
Contract Type
Full Time

Computing and Information Services

Grade 8: - £41526 - £49553 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date: 08-Apr-2021, 6:59:00 AM 

Job Family: Estates and Information Infrastructure Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.    

OUR VALUESWe are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business,  Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives. 

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family manage and maintain the integrity of University buildings, estates and information services.

Overall family purpose

  • Ensure safe, sustainable and fit for purpose buildings, internal and external environments in and on which to conduct University business.
  • Liaise and engage with stakeholders across the University to identify and plan infrastructure projects to update and improve services and facilities.
  • Align services to meet organisational strategic and operational objectives.
  • Design new, adapt existing and implement services, working with external contractors and suppliers.
  • Manage and monitor systems, mechanisms and processes to ensure compliance with internal and external regulations.
  • Implement procedures to ensure safe and secure buildings, facilities, estates and information networks.
  • Design and construct real and virtual test environments to ensure the most fit for purpose technology and services are available to underpin University business needs.
  • Manage technology driven services and third-party platforms to underpin teaching, learning, research and administrative activities across the University.
  • Engage with external suppliers, contractors, manufacturers and developers to ensure the highest-standards and quality of buildings, estates and information services.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.

Link to key strategic plan

  • An economically sustainable approach to delivering infrastructure services across the University;
  • Develop an academic estate that will allow the University to deliver world-class education, research and student experience;
  • Ensure the long-term availability of suitable residential accommodation;
  • Ensure the continuing renewal and maintenance of our estate;
  • Improve the environmental sustainability and ease of travel around our estate and city locations;
  • Support and facilitate a first-rate digital learning environment and experience on a par with the best in the UK;
  • Running and ongoing development of a first-rate digital learning environment on a par with the best in the UK;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose 

The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million pound programmes of change within year, and approximately 140 staff who are predominately based at the Durham University campus. The Senior Leadership Team report directly to the Chief Information Officer with the following portfolios: Strategy and Change; Operations; and Information Systems. CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation.

Recent infrastructure improvements include investment in a new network backbone, including new cable runs throughout the city to all of the Universities core buildings, new scalable user facing storage, and a new hosting environment. Corresponding business led investment also continues to be made with a new Oracle Enterprise Resource Planning suite, investment in research administration, and maximising the breadth of opportunities available to the University through Office365, alongside numerous other important initiatives.

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability.

You will lead in the delivery of support for the IT installations required by the University’s Estates and Building projects and programmes. Working collaboratively both within the  University and with external partner teams, you will be hold responsibility for the coordination of resources to support management, development and delivery, leading the teams as appropriate to the work. Operating across the IT service management lifecycle you will be competent in service design, operation and transition, including planning, installation, configuration and upgrade of infrastructure and technical services. The post holder will be competent in technical IT with experience and knowledge of smart buildings and a variety of hardware and software, coupled with skills in project management, vendor management and relationship building.

Core responsibilities:

  • Provide expert professional subject and managerial expertise with responsibility for planning and co-ordinating projects and work streams with inter-related activities and delivering outstanding customer service.
  • Manage and develop service, infrastructure and people performance across one or more teams.
  • Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews as appropriate.
  • Recruit, induct, train and develop new team members, handling HR issues within a team, referring more complex issues to appropriate support services/senior management.
  • Help to shape the skills and expertise of future team members and design work structures to meet operational and strategic goals, acting as a subject matter expert providing support in resolving incidents and problems.
  • Liaise and engage with key stakeholders and internal and external contractors to influence opinion, delivery and reputation of services, converting business requirements into viable technical solutions. 
  • Contribute to the scoping and resource planning across a range of activities at operational and possibly strategic level.
  • Lead on the design, implementation and monitoring of policy and quality standards, procedures and systems to ensure effective working and continuous improvement.
  • Promote and develop a deep understanding of organisational policy and external developments.
  • Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development.
  • Ensure all activities, processes and transactions are accounted for accurately and promptly to meet regulatory and professional service and policy standards.
  • Ensure all stakeholder-facing staff provide an accessible, friendly and professional service by shaping processes for inducting and developing staff.
  • Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data and manage partner organisations to deliver expected benefits.
  • Lead internal business meetings, working groups and sub-committees at operational service level to influence governance, organisational policy and standards for the service, engaging and communicating results in non-technical terms appropriate to audience.
  • Responsible for allocating and monitoring financial budgets and resources.
  • Analyse stakeholder feedback, implementing and reviewing service provision.  

Role responsibilities:

  • Report to the Head of Infrastructure, leading a collaborative team delivering effective and customer focused IT support on behalf of the University.
  • Oversee and coordinate the delivery of Estates and Buildings related services, taking responsibility for the delivery of IT provision across teams.
  • Proactively provide relationship management acting as a Technical Business Relationship Manager, becoming a trusted partner and ambassador for CIS and its services.
  • Work with University Staff to establish budgets and operating plans for IT equipment and services and champion this to ensure success, working closely with colleagues at all levels to understand their roles, responsibilities and business needs and how they are changing.
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  • As required, provide management for the delivery of high-quality IT infrastructure works and support services across the University.
  • Deliver specialist services as an expert practitioner in IT service delivery.
  • Delegate authority and responsiblility to make decisions about the quality, level and nature of service and staffing necessary to meet operational and annual strategic business objectives. 
  • Lead the design, development and implementation of service  deliverables and influence organisational transformation.
  • Work with team members and stakeholders to build and maintain excellent working relationships, ensuring adoption of standards and best practice for IT Service Management in line with defined ITIL processes.
  • Build and establish contacts and networks with key stakeholders, internal and external staff, suppliers, contractors and industry specialists.
  • Carry out research to determine technological/system/facility trends and translate these into implications, risks and opportuntities for operational service quality managment and delivery.
  • Lead, manage and implement one or more major projects across the organisation, monitoring and mapping performance, and providing progress reports and mitigating actions to ensure key deliverables and targets are met including activity to support, maintain, fix, escalate and own incidents and service requests.
  • Identify, source, design, construct, manufacture, test and validate resources, materials, tools, instruments, equipment, and software critical to service delivery.
  • Manage and monitor vendor performance, liaising effectively with Procurement Services and external IT suppliers and contractors to ensure the University receives excellent service and value for money.
  • Any other reasonable duties.

Specific role requirements

  1. Working hours will require all members of the team to provide working hours flexibility to cover 8am to 6pm plus occasional support for events outside of these hours and at weekends. As such 9am to 5pm is indicative.
  2. You may be required to work from any of the University sites as required to support technical service delivery.
  3. As required you will represent the University at a National and International level attending events, sharing best practice and visiting reference sites to gain knowledge and insight relevant to the University.

Recruiting to this post 

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.  

Please note that some criteria will only be considered at interview stage.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

How to apply 

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out above;
  3. Examples of how you satisfy the essential criteria in the person specification, this will require completion of the 'Questionnaire' application section.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details 

For further information please contact; andew.walley@durham.ac.uk

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.  Please check your spam/junk folder periodically to ensure you receive all emails

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  1. Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.
  2. Ability to understand end user requirements and translate into business solutions; and written ability in relation technical documentation.
  3. Proven IT skills, including use of Microsoft Office.
  4. Educated to degree level (or equivalent experience).
  5. Professional practitioner with specialist knowledge and expertise used to influence service delivery and activities within the organisation.
  6. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
  7. Experience of being able to network effectively and develop strong and productive working relationships.
  8. Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions.
  9. Experience of delivering and developing specialist services for buildings, estates, services, or IT provision.
  10. Experience of delivering major infrastructure projects involving multi-agency working within an educational, commercial or industrial environment.
  11. Extensive knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
  12. Experience of implementing policy and procedures and involvement with future changes for a service area.
  13. Ability to contribute to planning at operational and strategic levels.
  14. Track record of management and development experience and/or an enhanced management qualification applied across a large service team or teams.
  15. Proven experience of the delivery of the IT aspects relevant to estates and buildings projects within a Higher Education context
  16. Proven experience in provision of technical solutions for a medium to large business
  17. Proven experience in relationship building and arbitrating between customers and other internal support functions or suppliers
  18. ITIL Foundation
  19. Proven ability to work independently and prioritise own workload
  20. Proven ability to provide excellent customer service, maintaining a polite, professional and helpful approach at all times
  21. Experience in delivering Mission critical applications on Linux to a large user community  
  22. Expert level technical skills in RedHat / CentOS Linux *
  23. Proven experience of managing a medium to large scale Linux estate using Configuration management systems.
  24. Proven experience of delivering and managing Linux in a heterogeneous network.

Desirable Criteria

Health and safety compliance knowledge.

ITIL Intermediate Qualifications

Project Management Qualification

Experience of managing (block and file) Network Attached Storage systems

Realising Your Potential Approach

The Realising Your Potential Approach clarifies the behaviours expected to be demonstrated by all staff across Professional Services in the University regardless of their role. Along with the core responsibilities, role responsibilities and the person specification, the Realising Your Potential Approach behavioural indicators are used to inform the recruitment and selection process. Further information on the Realising Your Potential Approach is available here.

DBS Requirement: Not Applicable.

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