• Full time, Continuing 
• HEO7 per annum plus up to 17% superannuation
• Based at the Bundoora campus

About the role

The International Student Services (ISS) team partners with colleagues across the Students Portfolio and La Trobe International to deliver programs and services that enhance the transition, engagement and overall study experience of the University’s international student population.

The Senior Support Advisor, International is responsible for providing high level response and advice to complex international student issues and plays a critical role in complex case management support for international students and ensuring policy, compliance and program needs are met regarding international student support.

Responsibilities will include:

Skills & Experience

• Consult & liaise with internal stakeholders to support successful outcomes for students
• Address complex enquiries and student or other customer feedback and provide advice and support responses to the Manager ISS or Deputy Director Advising and Success to ensure successful resolution
• Develop tailored case management plans with identifiable goals and monitor student progress in order to support ongoing engagement, persistence and academic success
• Provide operational support and guidance to ensure that activities and services for international students are delivered in a coordinated successfully
• Maintain compliance and professional standards, including monitoring, reporting and record keeping practices.

To be successful you will have:

• An undergraduate degree in an area relevant to the position with at least four years subsequent experience; or extensive experience and management expertise; or an equivalent alternate combination of relevant knowledge, training and/or experience
• Demonstrated experience in complex case management, preferably within a higher education setting
• Excellent interpersonal skills, especially the capacity to work collaboratively and cooperatively in small teams and one-to-one and with a wide variety of stakeholders from diverse backgrounds
• Demonstrated organisation and problem-solving skills, with an ability to manage several different projects concurrently and to work independently
• Demonstrated capacity in student engagement program design, delivery and evaluation (on campus and/or online)

Benefits

Please click on this link for a full list of Benefits http://www.latrobe.edu.au/jobs/working/benefits

How to Apply

Closing date: Sunday 7th of March @11:55pm

Position Enquiries: Rebecca Eaton,  R.Eaton@latrobe.edu.au

Position Description below:

This position is open to people with a valid full-time working visa.

Please address Key Selection Criteria and attach these with your application.

Please scroll down to apply.

La Trobe University is an Equal Opportunity Employer.

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.

For further enquiries on how to apply for this role, please contact Recruitment Advisor Lauren Toledo on +61 (03) 9479 5191

About La Trobe

La Trobe University’s success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is one of Australia’s research leaders, and the largest provider of higher education to regional Victoria. La Trobe University turned 50 in 2017, and over the half century of its existence it has established a reputation as an innovative and accessible university, willing to take risks and take on challenges. Our teaching and research address some of the most significant issues of our time and we’re passionate about driving change through operational excellence to benefit the communities we serve.