Research Services Manager

Location
California, United States
Posted
08 Feb 2021
End of advertisement period
09 Apr 2021
Ref
88346
Contract Type
Permanent
Hours
Full Time

Are you interested in being part of a dynamic team that is growing? The Hoover Institution Library & Archives at Stanford University is seeking a knowledgeable, dynamic, innovative, and service oriented professional for the full-time Academic Staff (Career Track) position of Research Services Manager.

Please submit a cover letter and resume along with your online application for full consideration. Provide writing samples upon request.

About Stanford University’s Hoover Institution:  

The Hoover Institution on War, Revolution, and Peace is a public policy research center devoted to the advanced study of economics, politics, history, and political economy—both domestic and foreign—as well as international affairs. 

Founded in 1919 by Herbert Hoover before he became the thirty-first president of the United States, the Institution began as a repository of historical material gathered at the end of World War I. The library and archives have grown to be among the largest private repositories of documents on twentieth-century political and economic history. Over time the Institution expanded its mission from collecting archival material to conducting advanced research on contemporary history and economics and applying this scholarship to current public policy challenges. 

With its eminent scholars and world-renowned library and archives, the Hoover Institution seeks to improve the human condition by advancing ideas that promote economic opportunity and prosperity while securing and safeguarding peace for America and all humanity.

JOB PURPOSE:

The Research Services Manager oversees access to the holdings of the Hoover Institution Library & Archives by managing the reading room and overseeing all reference-related operations in support of research, outreach, education, and public programming.

CORE DUTIES*:

  • Manage reference operations, develop reference procedures, maintain consistent enforcement of reading room rules, security, and proper handling of rare materials.
  • Provide research assistance on-site and remotely, problem solving and troubleshooting inquiries.
  • Develop and/or support training of staff and students for reading room related tasks such as staffing the reading room desk and circulation of archival and rare materials.
  • Lead circulation staff, systems, operations and logistics.
  • Oversee duplication order workflows and staff, permissions to publish, and copyright issues.
  • Supervise front desk staff and registration operations.
  • Introduce a wide variety of individuals and groups to the holdings of the Library & Archives and its services, on-site and remotely.
  • Describe and promote the collection material through social media, blog posts, online research guides, and other platforms.
  • Engage in the analysis, development, and implementation of systems, tools, technologies, and standards to improve research access, user interfaces, and efficiency of processes. 
  • Collaborate with Hoover curators, education, and communications staff, and Stanford and other faculty to organize course-specific class sessions for undergraduate and graduate students on the use of primary sources and techniques of archival research.
  • Conduct tours of the Library & Archives and presentations of collection material for Hoover and Stanford staff, potential donors, and a variety of visitors.
  • Liaise with other Hoover and Stanford departments and faculty to promote the use of the collections, assist with conference and exhibition preparation, and participate in a variety of outreach events.
  • Collect and maintain statistics, reports, and other metrics on various aspects of operations and services.
  • Contribute to institutional initiatives, such as the Digital First/Virtual Library Initiative and special projects.

* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education & Experience:

Advanced degree in Library Science or a relevant academic discipline with an archival concentration, and two or more years of work experience in a large special collections or archival repository or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Commitment to special collections and archives research services, including a keen interest in promoting the research use and appreciation of rare and primary source materials.
  • Highly effective written, oral, and interpersonal communication skills, with the ability to address customer expectations for a wide variety of audiences.
  • Established understanding of the principles of archival and library theory, practice, standards, and proper handling of unique and fragile materials.
  • Strong foundation in intellectual property issues related to archives and special collections.
  • Demonstrated ability to organize and prioritize work, with strong project management skills and the ability to use considerable judgement and initiative.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment. 
  • Effective at meeting deadlines, adjusting priorities, and working on multiple projects simultaneously.
  • Commitment to planning, implementing, and assessing user-centered services.
  • Demonstrated ability to utilize resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations.
  • Advanced subject knowledge of twentieth and twenty-first century world history.
  • Ability to be organized, productive, and effective in a dynamic environment, with the capacity to engage with others to identify challenges and opportunities.
  • Experience directing the work of staff and student assistants, with the ability to productively assemble, engage, and lead cross-functional teams.
  • Ability to analyze, learn, and implement evolving technologies.
  • Preference for a working knowledge of one or more non-English languages; particularly Japanese, Chinese, Russian, or Polish, with other additional languages desirable.

Certifications and Licenses:

  • None

PHYSICAL REQUIREMENTS*:

  • Perform desk-based computer tasks.
  • Frequently twist/bend/stoop/squat, grasps lightly/fine manipulation, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds.
  • Occasionally stand/walk, reach/work above shoulders, writing by hand, kneel/crawl, climb (ladders, scaffolds, or other).
  • Occasionally use a telephone, operate hand controls.
  • Must be able to push and maneuver a fully loaded cart weighing up to 650 pounds that requires an initial push force up to 50 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

  • May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold; work extended hours, evenings, and weekends.
  • Travel locally and cross-university.

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The Hoover Institution at Stanford University is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Additional Information

  • Schedule: Full-time
  • Job Code: 1782
  • Employee Status: Regular
  • Grade: H
  • Department URL: http://www.hoover.org
  • Requisition ID: 88346
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