Quality and Compliance Coordinator Information Technology Department

Dubai, United Arab Emirates
19 Jan 2021
End of advertisement period
29 Jan 2021
Contract Type
Full Time

The Opportunity

Under the directions of the IT Director, the Quality &Compliance Coordinator will develop and implement the Quality Management System. The incumbent will assist in keeping ZU managers and users informed and advised of strategic issues and organizational performance against our strategic and operational plans and scope of responsibilities/requirements.

The Responsibilities

Quality Management System

  • Coordinate and communicate the Quality Management System.
  • Ensure the Quality related documents are maintained and current.
  • Develop a reporting structure to engage all managers and leaders.
  • Develop and implement a Continuous Improvement Plan.
  • Actively monitor all relevant systems and processes to ensure compliance.
  • Coordinate and manage the external Audit process.
  • Coordinate and manage the internal Audit process.
  • Skill managers to meet the compliance responsibilities of their position.
  • Manage the risk and complaints register to ensure it is up to date.
  • Coordinate the implementation of outcome from the annual internal and external audit.

Quality Assurance Strategy

  • Coordinate and lead the Quality Assurance strategy, to achieve Forward Plan outcomes.
  • Recommend selection of and coordinate the management of external audit contractors.
  • Work with the Managers to achieve compliance against the Quality Assurance Plan.
  • Work with Managers to ensure the review and continuous improvement of organizational policies and procedures to support quality services.
  • Skill managers to meet the compliance responsibilities of their position.
  • Develop and implement annual internal quality audit process.
  • Train all Leaders and Managers in internal audit compliance process.
  • Oversee the review and continuous improvement of the organization’s intranet-based Policy Practice and system for Quality Services.
  • Coordinate the Quality and Compliance activities in collaboration with internal and external stakeholders.
  • To coordinate the external audit process.
  • Required to participate in an annual Performance Appraisal and development of an Annual Learning Plan.

Policy development

  • Write and review policies, procedures and preforms.
  • Maintain integrity of delegations ofauthorityand ensure relevance in line with changes across organization.


  • To coordinate the internal audit process of the Quality Management System.
  • Coordinate the Annual quality audit results report for Executive Leadership Team and the Board.
  • Conduct an annual survey of Manager and Team Leader understanding of their quality and compliance responsibilities and report results.
  • Monitor quality and capture quality improvement activities to ensure they are adopted across Family Life.
  • Provide regular reporting to General Manager People Culture and Quality as required

Degree of Independence/Complexity of Environment


  • Highly ambiguous, constantly changing environment with a diverse network of key stakeholders and policy makers.
  • Must be able to deal with simultaneously occurring crisis which may compete for time.

Working relationships/Impact of Interactions


  • Interacts extensively with senior management to educate, influence, and build awareness of key issues and propose solutions.
  • Influences and negotiates with external parties(ADNIC, Landlords, etc.) for the benefit of the University.

The Requirements

  • Must possess a bachelor’s degree in a related field and a minimum of 4 years relevant experience or an equivalent combination of education and experience.
  • Demonstrated ability to review and develop policy.
  • Demonstrated ability in key stake holder relationship management.
  • Demonstrated ability in coordination of projects to outcomes, targets, timelines and budget.
  • Experience conducting audit in a government funded provider.
  • Demonstrated ability in self-management.
  • Excellent Technical writing and editing skills.
  • Computer skills (intermediate level, or above) in Microsoft Office environment including word processing, data collection and entry, internet and email.

The Benefits

The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing allowance, a furniture allowance, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and health care is provided to the employee and sponsored family members.

To Apply

In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.

While we appreciate all applications, you will be contacted only if you are selected for an interview.