Relationship Manager
- Employer
- BPP EDUCATION GROUP
- Location
- London, United Kingdom
- Salary
- Competitive
- Closing date
- 19 Feb 2021
View more
- Job Type
- Professional Services, Administrative, Other Professional Services
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Job Profile
Client Services - Client Relationship
Contract Type
Permanent
Job Purpose
Working closely with key internal departments, including Relationship/Strategic Leads, and externally with the client, the Relationship Manager will be responsible for ensuring key client programmes run successfully to achieve client retention. The role includes proactively running and growing the client’s portfolio of programmes.
The Relationship Manager will act as a key point of contact between BPP and the client, working closely with the Service Delivery and Onboarding teams to ensure service and programme requirements are met.
As well as regular communications with the clients, provision of advice on existing and future programmes, key tasks will also include:
- Project managing the design and implementing of programmes,
- Planning courses,
- Ensuring courses are delivered as planned and on time,
- Analysing student performance etc.
Key Responsibilities:
Please see attached job description for a full list of responsibilities.
Department
Client Services - Client Relationship
Vacancy location
UK, London, London Liverpool Street
Candidate Criteria
REQUIRED
- A proven track record of managing successful relationships with clients
- Industry knowledge/understanding/experience
- Experience in working with demanding clients and under tight deadlines
- Apprenticeships knowledge/experience
- Project Management skills, managing complex activities to tight deadlines
- Excellent communication skills: verbal and written
- Excellent planning skills, able to create high level & detailed plans
- Excellent negotiating skills, being able to influence outside of line management structure
- Previous experience of negotiating supplier/client contracts and understanding the key challenges
- Good working knowledge of Microsoft Office
- Passionate about providing excellent client service with a positive approach to dealing with people
- Proactive and professional attitude to work
- Ability to cope with conflicting demands and to prioritise tasks
- Strong motivation and positive approach to team working and building new client and business relationships
- Experience of working to KPIs and SLAs in a commercial environment
- Management/supervisory experience
DESIRABLE
- Knowledge of BPP product range
- Knowledge of existing BPP processes and support functions
- Experience within the education/training sector would be preferred but not essential
- Financial services professional qualification experience
The successful candidate will be required to undergo a cr
Employment Details
Contract Hours
37.50
FTE
1.00
Salary
Competitive
Attachments
Full Job Description
Relationship Manager JD Manchester or London.pdf (90 Kb)
Company
When you work with BPP, you will be part of a business that really believes in supporting your personal and professional development. With so many different business areas, we offer a wide range of exciting opportunities across the UK and abroad – from teaching to marketing to business development to human resources to name only a few. But what really makes working at BPP rewarding, is the culture of encouragement, respect and teamwork.
- Location
-
BPP HOUSE
ALDINE PLACE
142-144 UXBRIDGE ROAD
SHEPHERD'S BUSH
LONDON
W12 8AW
GB
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