Senior Student Transaction Officer

• STUDENT ADMINISTRATION
• $73,257 - $81,404 PA (HEW 5)
• FULL-TIME 100%, FIXED TERM (24 WEEKS) x 1
• PART-TIME 60%, FIXED TERM (12 MONTHS) x 1
• JOONDALUP CAMPUS

Overview

We are seeking highly motivated, exceptionally customer focused ‘back office’ administrators with experience working in a complex customer-oriented, high volume transaction processing environment to assist students and other customers in the resolution of complex student enquiries. The successful candidates will be part of a diverse team which offers opportunities for team members to contribute to continuous improvement and to develop networks with colleagues across ECU.

Although initially you will be assigned to the Fees and Scholarships team, you may be moved to other teams as the operational need arises, and/or to enable your career development (Admissions, Fees and Scholarships, Assessments and Student Records).  N.B. these are not front facing roles.

To be successful in this role, you will need to demonstrate the following skills, experience and capabilities:

• Experience in a complex customer-oriented, high-volume transaction processing environment responsible for academic, financial or non-financial type transactions.
• Demonstrated time management and organisational skills with a proven ability to establish priorities, achieve objectives and meet deadlines.
• A performance-oriented approach with demonstrated ability to act with a high level of initiative, attention to detail, problem solving, analysis and judgment to provide accurate and appropriate outcomes.

Previous experience in the Higher Education industry, whilst not essential, will be well regarded.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

Benefits & Remuneration

These positions attract remuneration of $73,257 - $81,404 pa (full-time or pro-rata 60%) plus 17% employer superannuation.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit Our Benefits on the Employment Opportunities website.

Contact

Interested applicants are encouraged to contact Roxann Tjea via email r.tjea@ecu.edu.au for more information.

How to Apply

Please upload your resume together with a statement (maximum of 2 pages) addressing the key experience and capabilities listed above.

Closing Date:

Applications close on TUESDAY 26 JANUARY 2021 at 11:30 pm.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE RELEVANT WORKING RIGHTS.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address under representation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.