Assistant Director, Undergraduate Financial Aid
Reporting to the Director of Undergraduate Financial Aid, the Assistant Director will be appointed to serve in a one-year, fixed duration position as an active member of a dynamic, service oriented, and student-centered team in the Office of Undergraduate Financial Aid. The Assistant Director will coordinate financial assistance for Yale College students enrolled in Yale Summer Session including both federal financial aid (Federal Pell Grant and Federal Direct Loans) and institutional financial assistance (YSS COVID-19 Course Credits and YSS COVID-19 Room and Board Subsidies and YSS Tuition Assistance). The Assistant Director will also serve as a primary contact for billing and financial aid questions for Yale College students enrolled in Yale Summer Session and will provide excellent service to all Yale College students.
- Plans, coordinates and implements programs for a particular school or college in one or more of the following areas: financial aid, career services, and/or admissions.
- Recommends short- and long-term administrative and department goals.
- Determines student eligibility in one or more of the following areas: federal loan programs, school grants, job placement opportunities, and/or admissions.
- Provides guidance, advice and counseling in one or more of the following areas: academic, admissions, career, and financial matters for students, faculty and prospective students.
- nitiates, designs and implements operational systems to maintain and monitors student records and/or applicant records.
- Reviews and approves all written material for publication or press release.
- Organizes workshops and on and off campus recruitment events in one or more of the following areas: career services, admissions, and/or financial aid.
- Supervises day to day operation of services; determines priorities and maintain workflow.
- May perform other duties as assigned.
Required Education and Experience
Bachelor’s Degree in a relevant field and four years of experience in a related area or an equivalent combination of education and experience.
Required Skill/Ability 1:
Demonstrated excellence in interpersonal and communication skills with emphasis on superior customer service in a high-volume environment. Ability to represent the office in a positive and professional demeanor and appearance. Strong verbal and written communication skills.
Required Skill/Ability 2:
Demonstrated ability to work independently and proactively as a member of a team. Should be committed to working in a culture of diversity, respect and inclusion.
Required Skill/Ability 3:
High level of personal responsibility along with a positive and cooperative attitude. Demonstrated initiative and follow through on tasks, taking ownership for assigned functions.
Required Skill/Ability 4:
Demonstrated ability to manage multiple tasks and handle time sensitive competing priorities. Ability to quickly identify and respond to wide-ranging topics, including taking steps to resolve problems effectively.
Required Skill/Ability 5:
Ability to show sensitivity to a diverse group of students and parents during potentially difficult and sometimes emotional financial situations. Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook.
Preferred Education, Experience and Skills:
Preferred experience with institutional and/or federal aid. Preferred experience with Banner.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: firstname.lastname@example.org.
Yale University is a tobacco-free campus