Student and Academic Support Lead
School/Department Education Services
Based at Shrivenham, Oxfordshire - Cranfield Defence and Security
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Permanent
Salary £24,739 per annum
Apply by 14/01/2021
An exciting new opportunity has arisen to join the Student and Academic Support team in the role of SAS Lead within the School of Defence and Security. You will be based at the Shrivenham Site (located on the Defence Academy of the United Kingdom) and be primarily responsible for supporting students completing Research degrees. This will include helping students with matters impacting their progression, including the organisation of Progress Reviews and Vivas.
You will work closely with Research Supervisors, Progress Review Teams, Internal and External Examiners, Director of Research, CDS Doctoral Community and other Professional Service Units. You will also work closely with 4 other individuals completing the same role in other Schools of the University.
You will be joining a friendly and supportive team and be the key point of contact for students, researchers and staff for advice, guidance and support. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.
You will be an experienced, self-motivated Higher Education administrator, with working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem solving and decision-making skills are a must.
As the UK’s only exclusively postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships is creating leaders in technology and management globally. Our distinctive expertise is in our deep understanding of technology and management and how these work together to benefit the world.
Our people are our most valuable resource and everyone has a role to play in shaping the future of our university, developing our learners, and transforming the businesses we work with. Learn more about Cranfield and our unique impact here. Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.
At Cranfield we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential.
Our equal opportunities and diversity monitoring has shown that women and minority ethnic groups are currently underrepresented within the university and so we actively encourage applications from eligible candidates from these groups.
We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and whether a position can be carried out at any of our locations. We commit to exploring the possibilities for each role. Find out more here.
For an informal discussion, please contact Michelle Parcell, Student and Academic Support Manager, on firstname.lastname@example.org