Digital Education Project Manager/Tech Services Specialist

Connecticut, United States
29 Dec 2020
End of advertisement period
27 Feb 2021
Contract Type
Full Time

Position Focus:

We are looking for a project leader in communication, teamwork, flexibility, and time management. Leverage skills in project management, technology, instructional design, and problem solving. Become an important, trusted person in a cohesive team that enjoys working together towards a common goal.

Project Leadership

The Project Manager will provide leadership and direction for delegated activities within digital education; i.e ad hoc residential digital projects, MOOCs, online non-degree programs, and online degree programs.

Oversee all aspects of the project, regardless of platform or credential.
Provide stellar relationship management with professional schools, Yale College, and other interested groups to generate interest in leveraging their program as a part of their Digital Education strategy.

Engage in meetings and discussions for discovery, planning, production, distribution and post-launch phases of program activity.

Maintain relationships with faculty offering the program/courses; provide timely updates about their course’s performance or holding lunch events to provide overall program updates in coordination with local school leadership.
Support faculty and their coordinators in their efforts to create the program•
This includes: TA hiring, budgeting, creative ideas, operations, promotion, marketing, outreach, assessment, evaluation.

Assist in training aspects of Coursera; for professors, TAs, etc.
Leverage technology platforms to launch the program (i.e., Canvas, Coursera, or other web-based platforms approved and utilized by Yale). Oversee or execute the implementation.

Develop and edit online material with the faculty and team.
Troubleshoot any issues in above mentioned items.

Manage internal timelines and budgets for all courses during production phase.

Marketing and Communications

In collaboration with the local school communications staff and Poorvu Center colleagues, promote the launch and continued success of Yale courses and programs.

Create a communications plan to actively promote programs through our digital communications platforms (i.e., regular articles on the CTL news feed about different aspects of our work; consistently scheduled posts on Facebook, Twitter, etc.).


Work with Poorvu Assessment and local school assessment staff to identify different methods for measuring success in a course or program.
Utilize tools (ex. A/B testing capabilities) and analytics information to understand if we’ve met success metrics per the program leads; iterate accordingly.

Poorvu Center Initiatives

Support other educational technology teams at the Poorvu Center as needed; this includes the team supporting Canvas, Zoom, and other third-party technologies.

Support ad hoc Poorvu Center initiatives as required, including but not limited to Faculty Bulldog Days, Rosenkranz and Goldsmith award winners, and other duties as assigned.

Essential Duties

  1. Acts as a project leader for Instructional Technology projects.
  2. Provides consultation and makes recommendations for allocation of resources, product selection, and priorities.
  3. Delivers technical expertise and provides recommendation in researching, evaluating and implementing new instructional technologies.
  4. Provides high-level service for existing instructional technologies and projects, as well as high-end support for all instructional technology systems and other multimedia activities.
  5. Manages operating systems, applications, web services, and content on the department’s servers.
  6. Maintains in depth knowledge of existing and emerging instructional technologies.
  7. Develops and reports on metrics that measure usage, reliability and client satisfaction for all technology services provided.
  8. Manages relationships with internal and external clients, outside vendors, consultants and peer institutions.
  9. Maintains highest possible degree of service and responsiveness in complex, multi-vendor, multiplatform environment.
  10. Consults with faculty to assess instructional technology needs. Develops and implements solutions to meet those needs.
  11. Provides training on the usage of instructional technologies, and other software and hardware.
  12. Manages assigned project tasks to ensure timely and high quality outcomes. Provides regular status reports on assigned projects.
  13. Supervises temporary and student workers.
  14. May perform others duties as assigned.

Required Education and Experience

Bachelor's Degree and at least three years of related work experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Project management and leadership skills.

Required Skill/Ability 2:

Marketing and communications skills.

Required Skill/Ability 3:

Ability to utilize tools and analytics.

Required Skill/Ability 4:

Oversee projects, planning and production of programs.

Required Skill/Ability 5:

Ability with leveraging technology platforms, developing and editing online material.

Drug Screen


Health Screening


Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

Please visit for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:


Yale University is a tobacco-free campus

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