Director, Community Applications

Connecticut, United States
29 Dec 2020
End of advertisement period
27 Feb 2021
Contract Type
Full Time

Position Focus:

Reporting to the Associate CIO for Enterprise Applications, the Community Applications Director is a senior level position responsible for leading and building a strong team of professionals and cultivating a team culture of community. Provides technical stewardship and strategic leadership for teams that are actively engaged in enabling a variety of services and processes across a wide variety of constituents at the University.

The Community Applications unit of Enterprise Applications includes: the Custom Application Development team which is a consultative software development group that builds small to medium sized applications that support the research and academic mission of the University, the Salesforce Platform team that is tasked with maturing the University wide salesforce strategy and delivering robust applications on the salesforce platform & supporting the Yale Message service built on the salesforce marketing cloud platform and the Digital Asset Technologies team that is focused on developing applications for the galleries, museums and libraries at Yale.

This role needs to be a visionary: partnering with the colleagues we serve and the team to develop a vision and overarching strategies for realizing it, someone who can lead and inspire the team to effect change, Actively promotes integrated set of technology solutions, that simplifies both the user experience and the technology footprint.

Responsibilities include:

Orchestrate operational application support and maintenance with a service-oriented focus and function as the focal point for problem escalation.

Act as a consultative technical leader to the diverse set of clients to build an understanding of common and unique needs, and provide technical leadership to promote strategic technologies that serve the broad community.

With Yale's libraries and Museums communities, this role will need to engage with our diverse community from curators, metadata specialists and partner IT staff up to the Vice Provost for Collections and Scholarly Communications. They will need to engage with the global community to understand trends and efforts by peer institutions.

Identify and propose solutions to meet the organization's needs, supporting community objectives with appropriate technologies aligned with Yale's architectural direction.

Coach and mentor staff and build a strong, service-oriented team focused on improving and streamlining Yale's technology environments.

Essential Duties

  1. Assists in formulating long-term goals to provide for the development and direction of the area of responsibility, ensuring conformity and uniformity with University policies.
  2. Directs new systems development and modification of existing systems.
  3. Evaluates user needs and implements systems and solutions to best service the community.
  4. Consults with users to diagnose and resolve complex problems.
  5. Serves as a liaison between area of responsibility and other areas to serve University goals.
  6. Develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency.
  7. Directs a staff of non-exempt and exempt employees.
  8. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a related field and ten years of related work experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Proven experience managing, leading and mentoring software development teams including influencing, consensus-building, negotiating, mediation and leadership skills. Proven ability to build and maintain influence as well as trust. Ability to quickly establish rapport and communicate value while also maintaining flexibility.

Required Skill/Ability 2:

Proven experience with application life cycle management and software development life cycle with open source software development. Knowledge of service-oriented architecture, cloud computing, data, architecture and web technologies.

Required Skill/Ability 3:

Proven ability to prioritize and meet multiple, competing responsibilities. Ability to see the big picture and translate to workable tasks. Experience creating alignment between technical and functional partners.

Required Skill/Ability 4:

Excellent planning and organization skills.

Required Skill/Ability 5:

Knowledge of the Salesforce platform.

Preferred Education, Experience and Skills:

Advanced degree in technology. Ten years experience leading a technical team that has been actively developing and maintaining applications. Salesforce/CRM program management experience. Ability to influence stakeholders and in supporting a gallery, library, archive, or museums, open source technologies and the communities that are leveraged to support these platforms.

Weekend Hours Required?

Evening Hours Required?

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

Please visit for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:


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