University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Job Description Summary

The University of Pennsylvania School of Veterinary Medicine is a global leader in veterinary education, research, and clinical care. Founded in 1884, the School is a proud member of the One Health initiative, linking human, animal, and environmental health. http://www.vet.upenn.edu/

Job Description

The Clinical Receptionist will be required to staff the hospital client services area. The position requires providing excellent customer service to clients who bring their pets to Penn Vet for treatment.  It involves registering patients, discharging patients, posting charges, accepting payments, answering phones for Patient Information and Emergency Services calls, filing, and using Cureatr. 

Responsibilities include:

• Admit all A.M. admissions to the hospital that will be transferred to other services
• Answer the Emergency Services phone lines and assist clients in determining if they need to come into ES
• Transfer calls from referring veterinarians to the ES doctors
• Advise when to call Poison Control
• Answer patient information calls and contact the doctors for updates
• Call for a triage when clients come into ES with an emergency
• Process all intake paperwork, discharge paperwork, and manage client/doctor interactions
• Check clients in and out of appointments
• Print discharges for inpatients being discharged
• Makes copies, send faxes, keep all forms stocked
• Monitor and maintain the transfer board
• Work with the Medical Records Department to ensure ES charts are added to the medical record

This is an essential personnel position and working an alternate schedule including nights, 9:00 p.m. - 7:00 a.m., and weekends will be required.

Qualifications

High school diploma or GED and 1 to 2 years of experience or equivalent combination of education and experience is required. Ability to handle a very busy Emergency Room and clinic appointments.  Must be able to work collegially with everyone within the department including doctors, students, and staff. Must have exceptional customer service skills, strong written and oral communication skills, and be able to communicate effectively with clients, clinicians, and staff.

A cover letter is required along with a resume. Applications submitted without a cover letter will not be considered.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Veterinary Medicine

Pay Range

$15.44 - $26.25

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.