Program Manager, COVID Compliance

California, United States
04 Dec 2020
End of advertisement period
02 Feb 2021
Contract Type
Fixed Term
Full Time

Throughout the coronavirus pandemic, Stanford University has been designated an essential business focused on continuing our research and education activities. We have been successful in continuing operations because of sound policies and procedures designed to keep our community safe and healthy. We have relied on strong partnerships across the university to develop tools to assess the health of our essential faculty, staff, and students and to monitor compliance within an evolving framework of health orders and policies.

We are seeking a Program Manager who will be a full-time member of the multi-unit COVID Compliance Team. You will play a leadership role in working across the university with systems developers, leaders developing policy, and a distributed group of people using our newly designed tools and procedures to keep our university community safe and healthy.

This is a two-year fixed term position with responsibilities that will evolve with the ongoing efforts to manage operations during the pandemic. You may be tasked with other research compliance projects beyond COVID as public health conditions evolve and workloads permit. 

This position reports to the Senior Associate Dean for Administration in the School of Engineering, with a dotted line to the Senior Associate Dean for Finance and Administration in the Vice Provost and Dean of Research office. 

In this role, you will:

Represent the user community to central organizations:

  • As the primary interface between distributed users and central policy-setting groups, provide user-centered perspectives on current and suggested business processes; translate expectations from leadership to actionable on-the-ground plans.
  • As the primary interface between distributed users and central, product-specific development teams, provide user-centered perspectives on suggested enhancements, user-oriented testing and validation, and perspectives on how changes to individual tools in the COVID compliance suite may impact other teams/tools.
  • Support various technical teams with testing, debugging, and decisions on requirements/implementation details.

Design and deliver support mechanisms for the user community:

  • Provide substantial amounts of group and individual just-in-time support as questions and issues arise. Identify and implement strategies for efficiently educating the distributed compliance community, such as weekly “office hours”, small-group deep-dive sessions, weekly email updates, etc.
  • Identify topics where central documentation would be most beneficial. Draft documentation and seek review by SMEs, and/or enlist SMEs to draft documentation for review. Share documentation with the compliance community, and ensure that it remains up to date as tools and processes evolve. 

Provide data-informed support for the university’s overarching COVID compliance efforts:

  • Maintain a deep, rich understanding of the datasets and tools available to provide insights into the Stanford community’s performance regarding COVID compliance. Provide actionable data and/or insights to audiences ranging from local units to the compliance project team to university leadership.
  • Identify and monitor emergent, actionable trends and stories in COVID compliance data; design meaningful visualizations and other representations to communicate these to university leadership to ensure that the Stanford community at all levels has meaningful, timely access to data in support of the quick, nimble decision-making that has become critical during the pandemic.

Education & Experience (Required):

  • Bachelor's degree and eight years relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities (Required):

  • Knowledge of, computer system capabilities, business processes, and workflow.
  • Current knowledge of rapidly changing computer technology.
  • Extensive experience with enterprise applications and understanding of database driven applications.
  • Ability to design and document complex business systems.
  • Proven problem solving and analytical thinking and ability to approach problems logically and systematically.
  • Strong understanding of the software development life cycle.
  • Requires knowledge of, computer system capabilities, business processes, and workflow.
  • Project management skills as needed.
  • Skill in conducting interviews and facilitating group meetings.
  • Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
  • Strong listening, negotiation, and conflict resolution skills.

Physical Requirements

  • Constantly perform desk-based computer tasks.
  • Frequently sit, grasp lightly/fine manipulation.
  • Occasionally stand/walk, use a telephone.
  • Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working Conditions

  • Work extended hours.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. 
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums. 
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. In order to be considered, please submit a cover letter and résumé along with your online application. 

*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Additional Information

  • Schedule: Full-time
  • Job Code: 4773
  • Employee Status: Fixed-Term
  • Grade: K
  • Requisition ID: 87905