Job ID: 011104
Salary: £38,304 to £45,026 per annum, including London Weighting Allowance
Posted: 02-Dec-2020 Closing date: 04-Jan-2021
Business unit: The Dickson Poon School of Law Department: Law School
Contact details: James Dixon, Senior Programme Manager , firstname.lastname@example.org
Strand Campus Professional and support services
The Dickson Poon School of Law is seeking to recruit a Programmes Manager. The post holder will work as part of a team to ensure consistent management and delivery of postgraduate taught programmes through providing high quality administrative support. Specifically, the post holder will be responsible for the administration and continued development of the Master of Laws LLM and our specialist master's courses within the Centre of Medical Law & Ethics. The role holder will work in close partnership with Programme Directors, Pathway leads, Assessment Sub-Board Chairs and Professional Services colleagues across the university.
They will be responsible for:
- Ensuring timely and effective provision of postgraduate taught programmes in accordance with university and Faculty priorities, timelines and policies.
- Ensuring consistency of process, quality and efficacy of service, that the team provide a high level of customer support to relevant stakeholders.
- Providing leadership and line management to Programme Officer and Senior Programme Officer roles, allocating staff resource to ensure consistent and effective service delivery, and developing and delivering training to all levels to enable and embed service resilience and succession planning.
- Representing the Faculty in wider university activities and committees, in support of the Faculty's interests and engaging with university functions.
- Ensuring that staff are aware of their purpose and engaging with a shared vision for the university and the Faculty.
This post will be offered on a full-time, indefinite contract.
- Monitor and review service delivery on a continual basis to ensure compliance with agreed timeframes, expectations, key performance indicators and service level agreements, providing feedback to team members and setting clear expectations. Address contemporaneous and medium-term issues and flag longer term issues to relevant colleagues.
- Ensure key activities, such as assessment and progression processes, are completed in accordance with university timeframes and policies and to liaise and engage with stakeholders and programme boards as required
- Develop and improve the service through eliciting and responding to service user feedback, identifying and implementing new ways of working through close working with the Senior Programme Manager
- Represent the Faculty's interests in university wide service improvement projects, engaging with relevant stakeholders, groups, and committees across the university to influence change. Working closely with the Senior Programme Manager to develop and implement service improvements
- Work flexibly as part of a team, supporting others in times of high-volume activity, and reporting on resource issues to the Senior Programme Manager in a timely manner. Organising new starter inductions. Covering staff absence and deputising for the Senior Programme Manager as and when required
- Undertake local line management life-cycle processes, from recruitment, through induction, probation, performance management, enabling development and training activities and completing exit processes
- Produce management information data to meet the needs of a wide range of stakeholders, including utilising data to monitor completion and quality of work undertaken by the team and analysing and providing reports on data from many sources such as module evaluation processes
- Contribute to and inform the development of student systems, including online learning platforms and SITS, and supporting improvements to and implementation of other systems within the university. Contributing to and initiating process improvements, ensuring training and support is provided to the Programme Officer and Senior Programme Officer roles
- Manage resources on a day to day basis to ensure consistent service delivery, and being involved in resource planning when new programmes and courses are in development
- Support Senior Programme Officers in managing students' pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date
- Have oversight of, investigate and respond to formal and informal complaints within agreed timeframes. Utilise information gathered to inform improvements to services and systems at both a local and a university level
- Ensure that quality assurance requirements and, where required, accreditation requirements are met for all courses. To service committees as directed by your line manager
- To ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up to date knowledge of the Data Protection requirements and to support Freedom of information and subject access requests
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
- Educated to degree level
- Excellent communication skills including to ability to draft documents and correspondence, lead and contribute to meetings with a range of stakeholders
- Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines
- Strong numeracy skills and ability to extract, analyse and present complex numerical data
- Effective, data driven decision making ability, and able to exercise independent judgement
- Strong understanding of user-focused, end-to-end service ethos and familiarity with frameworks for effective delivery
- Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
- Experience of leading a team of staff, and experience of managing change, setting standards and developing high performing teams with a development focused and proactive style.
- Experience of addressing complaints and service setbacks in a professional and efficient manner
- Have a proactive approach, working independently and exercising professional judgement
Experience of having a longer-term view of service provision, and the ability to plan for both the immediate future and the longer term where developments may be in progress
The selection process will consist of a panel interview and a test
This advertisement does not meet the requirements for a Certificate of Sponsorship under Home Office regulations and therefore the university will not be able to offer sponsorship for this role.