Assistant Master, Grey College

Durham, United Kingdom
£33,797 - £40,322
01 Dec 2020
End of advertisement period
10 Jan 2021
Contract Type
Fixed Term
Full Time

Grey College

Grade 7: - £33,797 - £40,322
Fixed Term - Full Time
Contract Duration: Fixed term to 31.12.21
Contracted Hours per Week: 35
Closing Date: 10-Jan-2021, 7:59:00 AM

Job Family: Community, Participation and Engagement Services

OUR CHARACTERISTICS: We are welcoming, collegiate and inclusive.      OUR VALUES: We are motivated, inquisitive, challenging, rigorous and innovative.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business,Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

Grey College has a mix of undergraduate and postgraduate students, from all subjects taught by the University. About 460 students are normally resident in college accommodation, and about another 650 live out of college in Durham and the local area. The students who live out of the college are still a key part of the college community, and the postholder would be expected to work with them on a regular basis.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.

Overall family purpose

  • Provide excellent student support services, development and extra-curricular activities.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Respond to stakeholders at the point of service delivery, either in situ or remotely.
  • Facilitate the development of excellent colleague and academic engagement.
  • Provide a stakeholder focussed service designed to increase widening participation and diversity.
  • Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
  • Enhance the Durham wider student experience by developing extra-curricular activities.
  • Contribute to and enhance active, inclusive and supportive communities of stakeholders.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
  • Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
  • Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities. 

Link to key strategic plan

  • An economically and environmentally sustainable approach to delivering stakeholder focused services across the University;
  • A world-class student, alumni and donor experience;
  • Focussed on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
  • Learn from and match best practice in the Wider Student Experience around the world;
  • Opening up our world-class sporting facilities to local clubs and athletes;
  • Support and facilitate activities as part of the Widening Student Experience at Durham;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose

The Colleges and Student Experience Division includes the 14 Maintained Colleges, Experience Durham, the Student Support and Well-being Directorate, and the Wider Student Experience Operations Directorate.

Under the direction of the College Vice-Principal or Vice-Master, the post holder will conduct day-to-day work on student support and development, leading on individual student support cases and escalating complex cases as necessary. The post holder will also contribute to well-being and other student development initiatives within the College, and will conduct disciplinary interventions with students when this is necessary. They will work collaboratively with other College Officers, engaging with students and other members of the College as well as external stakeholders, contributing to the broader College life.

This position is full time and fixed term until 31st December 2021.

Core responsibilities:

  • Recognised professional practitioner and management and/or service specialist with responsibility for the management of team members.
  • Provide input to the design and development of service processes, techniques and deliverables for one or more service areas or projects.
  • Manage operational service activities to ensure excellence in the stakeholder experience.
  • Contribute to the analysis of stakeholder feedback to help define needs and requirements, inputting to the design and planning of services.
  • Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
  • Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.
  • Handle the vast majority of welfare issues within a team, referring more complex welfare issues to appropriate support services/senior management.
  • Delivery of ongoing coaching, mentoring and training to team members.
  • Maintain an awareness of current policy for University business goals such as widening participation and access.
  • Contribute to business meetings, working groups and sub committees at departmental and operational service levels.
  • Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development.

Role responsibilities:

  • Provide management for the operation of a student-focused service area.
  • Manage and monitor service performance and provide metrics and reports to the Principal/Master and Vice-Principal/Vice-Master, making recommendations as appropriate.
  • Participate in and monitor communities of practice and partnership working internally and externally.
  • Network and engage with external and internal stakeholders to ensure continued liaison, follow up of individual cases and to gather feedback and identify future service needs, to ensure excellence in service provision.
  • Contribute to the production and analysis of statistical service metrics to identify successful delivery and areas for future improvement.
  • Distribute and process key service information to all stakeholders.
  • Implement continuous service improvements to enhance the delivery of stakeholder services.
  • Communicate with internal and external stakeholders, including all students of the College and College Mentors, using appropriate media and methods.
  • Contribute to the delivery of activities that generate external income.
  • Develop, modify and optimise service protocols and methodologies.
  • Deliver support elements of the wider student experience. 
  • Any other reasonable duties.

Specific role requirements

  • Being an integral and visible member of the College Community and working some evenings and weekends to support the delivery of College activities and initiatives as appropriate.

  • Participating in rota duties for the provision of out-of-hours Emergency Cover at the discretion of the Principal or Master.

How to apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV
  2. A covering letter which details your experience, strengths and potential in the requirements set out above
  3. A document providing evidence and examples of how you satisfy the person specification criteria

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.

Please check your spam/junk folder periodically to ensure you receive all emails

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  • Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.
  • Proven IT skills, including use of Microsoft Office.
  • Educated to degree level (or equivalent experience).
  • Continuing professional development required to maintain professional recognition. 
  • Professional practitioner with knowledge and expertise gained in a student support environment or equivalent.
  • Experience of providing specialist advice and guidance in a student-focused setting (or equivalent) to a range of customers and colleagues, including more senior colleagues.
  • Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
  • Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.   

Desirable Criteria

  • Experience of managing and developing a team or teams and/or line management qualification.
  • Experience of implementing policy and procedures and involvement with future changes for a service area. 
  • Ability to contribute to planning at operational level.

DBS Requirement: Not Applicable.