Information Technology Support Manager

Birmingham, United Kingdom
£39,152 - £41,526 p.a.
01 Dec 2020
End of advertisement period
04 Jan 2021
Contract Type
Full Time

Salary £39,152 - £41,526 p.a.
Contract Type  full-time, permanent 
Closing Date  04-01-2021 12 Midday 
Support/Academic/Management Support

An exciting opportunity has arisen for a hands-on IT Support Manager to lead a dedicated team of technical professionals providing first class support and services to staff and students.

Managing the day-to-day activities of the IT support staff, this is a frontline position requiring significant experience in supporting people and IT systems in a real-time environment. The ability to manage and prioritise the technical needs of the University is critical to our success. 

Advising on the implementation of new technologies and solutions to support teaching, learning and assessment is central to this role, driven by the need to have robust on-campus and on-line technical support.

The role is very varied and alongside proven technical experience, the successful candidate will need to demonstrate excellent customer service skills and the ability to collaborate with colleagues from across the University.

In addition to customer support, the IT Support Manager will be responsible for purchasing IT supplies and equipment, and imaging all IT equipment including desktops, laptops and mobile devices supporting both teaching and staff environments. A working knowledge of audio/visual equipment is essential. 

Note for applicants:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Interview Dates - TBC

Please note that the University will be closed from Wednesday 16 December 2020 until Monday 4 January 2021 and we will be unable to respond to queries relating to this vacancy. Should you have any immediate enquiries, you are advised to contact a member of the HR team prior to 16 December.