Alumni and Development Manager
Grade 7: - £33,797 – £40,322
Fixed Term - Full Time
Contract Duration: 1.0 FTE / 2 years fixed term; renewable
Contracted Hours per Week: 35
Closing Date: 04-Jan-2021, 7:59:00 AM
Job Family: Community, Participation and Engagement Services
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.
Overall family purpose
- Provide excellent student support services, development and extra-curricular activities.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Respond to stakeholders at the point of service delivery, either in situ or remotely.
- Facilitate the development of excellent colleague and academic engagement.
- Provide a stakeholder focussed service designed to increase widening participation and diversity.
- Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
- Enhance the Durham wider student experience by developing extra-curricular activities.
- Contribute to and enhance active, inclusive and supportive communities of stakeholders.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
- Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
- Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities.
Link to key strategic plan
- An economically and environmentally sustainable approach to delivering stakeholder focussed services across the University;
- A world-class student, alumni and donor experience;
- Focussed on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
- Learn from and match best practice in the Wider Student Experience around the world;
- Opening up our world-class sporting facilities to local clubs and athletes;
- Support and facilitate activities as part of the Widening Student Experience at Durham;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
The College and Development Position
University College (Castle) is one of Durham University’s oldest and most established colleges. Founded in 1832, the College is based in Durham Castle and is home to over 10,000 alumni. The Castle Alumni Society and University College Durham Trust provide outlets for dedicated alumni and friends to remain involved with and financially supportive of the College. University College has around 1100 undergraduate members and 750 postgraduate members; 450 of these live in college accommodation. The student community, organized into the Junior and Middle Common Rooms (JCR & MCR), is heavily engaged in more than 30 clubs and societies and led by two dedicated Executive Committees of student leaders. The Senior Common Room (SCR) includes more than 500 colleagues (some are alumni) formally engaged with the College, many of whom actively participate in the life of Castle. The College holds a vibrant calendar of events and activities including weekly formal dinners during term, alongside a wide range of academic, social and Charity events and volunteering programmes.
The Durham University Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement, and advancement communications on behalf of the entire University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional departments to engage over 180,000 alumni and supporters around the world.
In partnership with the DARO and supported by University College Durham Trust, we are seeking to appoint an experienced relationship manger and fundraising professional who can lead our communications, engagement and fundraising activities within the global College community.
- The position's core responsibility is to plan, coordinate and implement alumni programmes and services designed to foster and strengthen the relationship between University College and its alumni. The position's more critical requirements are experience in event management, knowledge and awareness of best practices related to alumni engagement, an understanding of the overall Advancement process, strong project management skills, proven interpersonal and organisational skills, data analysis experience, and successful results with long and short-range plan implementation.
- The post-holder will be expected to work proactively with supporting communities including alumni, donors, parents, SCR and other local stakeholders, as well as Trustees, to advance the strategic priorities of the College. This will involve planning and delivering events both in college and remotely, arranging and holding 1:1 meetings, hosting tours and visits, overseeing University College merchandise and delivering a robust annual reunion programme in conjunction with the Castle Society. The post-holder will also undertake core administration for the UCD Trust and other College endowments in collaboration with the College Finance Officer, and other College staff. The post-holder will be an important part of the College leadership team, involved in daily College life and working directly with the College Principal and Vice-Principal to ensure consistent communications, outreach and programming designed to maintain lifelong connections between our alumni and both the College and the Universi
- Recognised professional practitioner and service specialist.
- Implement changes to the design and development of service processes, techniques and deliverables for alumni engagement and development at Castle.
- Provide specialist expertise and support with complexity of data and information sources, interpretation and analysis.
- Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
- Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
- Internal and external relationship development and partnership working, including an active engagement in professional and alumni networks to engage and influence future services, raise the profile of Castle and elevate the visibility, reputation and support of the University College Durham Trust within the community and region.
- Identify and design activities to meet advancement objectives and outcomes.
- Deliver training, teaching and/or development delivery for stakeholders.
- Maintain an awareness of current policy for University business goals such as widening participation and access, and provision of advice using specialist knowledge.
- Contribute to and lead business meetings, working groups and sub-committees at departmental and operational service levels, including participation in donor strategy reviews, divisional planning meetings and briefing sessions.
- Responsible for managing small budgets for consumables and some capital items, keeping records and processing invoices.
- Provide oversight and management for the operation of the College’s alumni engagement and development services, including alumni recruitment, cultivation, stewardship, retention and growth.
- Implement a quality and profitable Reunion programme each year, ensuring sound budget management and enhanced alumni participation.
- Design, develop, and project manage virtual and in-person events to maintain engagement and foster community.
- Manage a portfolio of prospective donors and prospect planning pipeline.
- Manage and monitor service performance and provide metrics and reports to Service Heads, making recommendations as appropriate.
- Participate in and monitor communities of practice and partnership working internally and externally, working closely with the University College Durham Trust and the Castle Alumni Society to ensure effective communication and mutual support for initiatives.
- Create and facilitate a meaningful Donor journey, network and engaging with stakeholders to gather feedback and identify future service needs, to ensure excellence in the College’s service provision.
- Contribute to the development of operational and strategic plans and service level agreements, collaborating with colleagues to create a fundraising strategy for the College and to develop comprehensive philanthropic plans for major gift prospects which would include operating support, endowed/capital initiatives and deferred commitments.
- Prepare and manage the service area budget or budgets and monitor expenditure to ensure cost-effective service delivery.
- Produce and analyse statistical service metrics to identify successful delivery and areas for future improvement.
- Distribute and process key service information to all stakeholders.
- Plan, implement and monitor continuous service improvements to enhance the delivery of alumni and development services within Castle, including developing and enhancing processes and communications that facilitate alumni engagement with the College in ways that are meaningful and impactful.
- Maintain knowledge of projects and programmes that are the funding objectives for Castle and share the College vision with donors.
- Communicate with internal and external stakeholders using appropriate media and methods with a specific emphasis on using technology to reach alumni and donors.
- Ensure GDPR and HMRC compliance and ensure proper adherence to Charitable Giving requirements
- Stay informed of the tax consequences of giving in order to counsel donors on ways to maximize tax advantages.
- Provide training and/or instruction of stakeholders.
- Develop, modify and optimise service protocols and methodologies.
- Deliver support elements of the wider student experience.
Specific role requirements
Given the nature of the role, the schedule will be flexible and the post-holder will be expected to work some evenings and weekends. They would also need to travel to visit with supporters around the UK (predominantly London) and, potentially, overseas on behalf of the College.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above (including those listed in the section ‘Realising Your Potential Approach’).
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
- A CV;
- A covering letter which details your experience, strengths and potential in the requirements set out above;
NOTE Any criteria marked with an asterisk* are key requirements for the role, and therefore may receive additional weighting when applications are scored during shortlisting. Please ensure you give detailed examples of how you meet these criteria.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
For further information please contact; Professor Wendy Powers, Principal and Associate Vice Provost, University College, Durham University: firstname.lastname@example.org
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your Spam/Junk folder periodically to ensure you receive all emails.
Person specification - skills, knowledge, qualifications and experience required
- Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.
- Proven IT skills, including use of Microsoft Office.
- Educated to degree level (or equivalent experience).
- Master’s degree (or equivalent experience).
- Professional practitioner with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.
- Continuing professional development required to maintain professional recognition.
- Experience of implementing policy and procedures and involvement with future changes for a service area.
- Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
- Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
- Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
- Ability to contribute to planning at operational level.
- Experience of running high-level stakeholder events, including organisation of catering, venues, speakers and other forms of hospitality.
- Experience of direct solicitation of major donors and/or running annual appeals.
- Ability to use social media and other online platforms to distribute curated content in a professional context.
- Ability to initiate projects and work independently.
- Ability to manage multiple tasks and meet deadlines.
- A minimum of five years of relevant development experience or a related field such as non-profit management, sales, or marketing.
Realising Your Potential Approach
DBS Requirement: Not Applicable.