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Student and Academic Support Lead

Employer
CRANFIELD UNIVERSITY
Location
Cranfield, United Kingdom
Salary
£24,739 to £28,338 per annum
Closing date
6 Dec 2020

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Job Details

School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work
37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Permanent
Salary £24,739 to £28,338 per annum
Apply by 06/12/2020

Role Description

An opportunity has arisen to join the Student and Academic Support Team in the role of SAS Lead, based within the School Management on the Cranfield campus. The successful applicant will be joining a friendly and supportive team, committed to improving the quality of the student experience.

You will be the key point of contact for students, and staff on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.

You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate.

You will be IT literate, including word, email, internet use, and database applications. You will have experience of academic administration preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment and have a high degree of accuracy and attention to detail.

As the UK’s only exclusively postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships is creating leaders in technology and management globally.  Our distinctive expertise is in our deep understanding of technology and management and how these work together to benefit the world.

Our people are our most valuable resource and everyone has a role to play in shaping the future of our university, developing our learners, and transforming the businesses we work with. Learn more about Cranfield and our unique impact here: Working life at Cranfield.

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. To find out more please visit our website: https://www.cranfield.ac.uk/about/about

At Cranfield we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential.

Our equal opportunities and diversity monitoring has shown that that women and minority ethnic groups are currently underrepresented within the university and so we actively encourage applications from eligible candidates from these groups.

We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and whether a position can be carried out at any of our locations.  We commit to exploring the possibilities for each role. Find out more here.

For an informal discussion, please contact Emma Walden, Student and Academic Support Manager (SOM), on E: Emma.L.Walden@cranfield.ac.uk T: +44 (0)1234 750111 x3297 

Company

Cranfield is world-leading in its contribution to global innovation. With our emphasis on the aerospace, agrifood, defence and security, environmental technology, leadership and management, manufacturing and transport systems sectors, we have changed the way society thinks, works and learns.

We generate and transform knowledge, translating it to the benefit of society. Our partners, from micro SMEs to the largest blue-chip multinationals, from governments across the world to NGOs and charities, tell us this is what they value about Cranfield.

Innovation is part of Cranfield’s ‘corporate DNA’, evolved over 60 years of commitment to this agenda.

Our work informs policy for governments and produces new technologies and products for the world of commerce. We draw on this pool of research and consultancy to provide our students with a distinctive ‘real-world’ learning environment, allowing them to develop as professionals and transfer their new knowledge to the global economy. This has always been the ‘Cranfield way’ but it has never been more important than in today’s world.

People are key to our competitive advantage and so we need to attract, develop and retain the best talent for our business. We aim to create a culture where you can flourish and succeed and, in turn, contribute towards Cranfield’s success.

Company info
Telephone
+(44)01234 750111
Location
CRANFIELD
CRANFIELD
BEDFORDSHIRE
MK43 0AL
United Kingdom

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