Residential Services Assistant
Grade 2: - £17,361 - £17,682
Fixed Term - Part Time
Contracted Hours per Week: 35
Closing Date: 30-Nov-2020, 7:59:00 AM
The Department and role purpose
A key part of the Durham wider student experience strategy is ensuring all students have the opportunity to spend at least part of their time at university in residence in one of our colleges. We consider it of particular importance for new undergraduate first years to live, work, eat and socialise together as part of a community of learning. Most of our college residences have undergraduates from all years living alongside postgraduates and visiting university fellows.
The University is embarking on an ambitious programme of residential development over the next ten years. This will comprise an accelerated and comprehensive maintenance schedule alongside the building of four to six new colleges to ensure Durham can meet the aim of having at least 50% of its student population in University managed accommodation by 2027.
The College is committed to delivering the highest possible standards of service and customer care, and the role of College Residential Services Assistant is a key front-line post in ensuring this objective is maintained.
The role encompasses four key areas of responsibility - Reception, Security, Maintenance and Portering. All post-holders are expected to adopt and promote a flexible approach to working, and be willing to cover for absences given reasonable notice, and to undertake any or all of the tasks outlined below regardless of their designated shift. By nature of the role all post-holders are expected to be competent in working under minimal direct supervision within the designated local remit and liaising where necessary with the appropriate College/Duty Officers and staff.
- Contribute input within a service team to provide a responsive service for stakeholders.
- Contribute input to deliver a stakeholder-focussed service.
- Respond to straightforward requests for information from stakeholders.
- Contribute to team effort with more straightforward tasks during peak work flows.
- Follow documented service procedures, referring to more experienced colleagues with less straightforward issues.
- Demonstrate some pre-employment familiarity with the techniques, and processes used in the service area.
- Learn new skills and techniques on the job working alongside more experienced team members.
- Learn about the hazards and risks within own area of work and report incidents in accordance with recognised procedures and protocols.
- Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications.
- Learn and apply strict guidelines and risk assessments to ensure safe, secure practice when working in different environments.
- Follow and apply strict procedures and guidelines to ensure compliance with regulations for all activities.
- Apply escalation procedures to highlight interventions required by more experienced team members.
- Assist team members and contractors to set-up, and dismantle specialist equipment, tools and resources, under supervision.
- Clean and maintain specialist equipment, tools and resources, under supervision.
- Assist team members to collect, carry and transport equipment and resources.
- Carry out a range of tasks that require a more than standard level of physical, manual and sensory dexterity, following training, for short periods of time.
- Wear and use protective equipment and clothing to carry out tasks on a day to day basis.
- Any other reasonable duties.
Specific role requirements
Core hours will between 06.00 – 22.00 with the requirement to cover shifts between 22.00 – 06.00 which would be paid at time and a third.
This is an Annualised contract. Staff will have a pot of hours that managers can used as required to meet business needs. Shift length, day and number of hours can vary week to week but rostering principles will be adhered to. Monthly pay will be unaffected by changes in hours.
Place of work: across the Colleges Directorate
We currently have 5 posts available working on a Full Time and Permanent contract.
The post holder will be required to drive / care for college vehicles in compliance with University Code of Conduct for Transport.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the criteria required for the role in the person specification.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
- A CV
- A covering letter which details how you meet the person specification criteria
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
For further information please contact; Chris Finnemore (email@example.com)
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.
Person specification - skills, knowledge, qualifications and experience required
- Good oral and written communication skills.
- Basic IT skills including Microsoft Office.
- Basic numeracy and literacy skills.
- Experience of working in a team.
- Experience of managing time in order to meet deadlines.
- Ability to follow instructions, written or oral, accurately.
- DIY Experience
- Full Driving Licence
- Evidence of personal development to maintain skills.
- Health and safety compliance knowledge.
- Experience of working in a buildings, estates, services, or IT provision area.
This job belongs to Durham University Job Family: Estates and Information Infrastructure Services
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family manage and maintain the integrity of University buildings, estates and information services.
Overall family purpose
- Ensure safe, sustainable and fit for purpose buildings, internal and external environments in and on which to conduct University business.
- Liaise and engage with stakeholders across the University to identify and plan infrastructure projects to update and improve services and facilities.
- Align services to meet organisational strategic and operational objectives.
- Design new, adapt existing and implement services, working with external contractors and suppliers.
- Manage and monitor systems, mechanisms and processes to ensure compliance with internal and external regulations.
- Implement procedures to ensure safe and secure buildings, facilities, estates and information networks.
- Design and construct real and virtual test environments to ensure the most fit for purpose technology and services are available to underpin University business needs.
- Manage technology driven services and third-party platforms to underpin teaching, learning, research and administrative activities across the University.
- Engage with external suppliers, contractors, manufacturers and developers to ensure the highest-standards and quality of buildings, estates and information services.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
Link to key strategic plan
- An economically sustainable approach to delivering infrastructure services across the University;
- Develop an academic estate that will allow the University to deliver world-class education, research and student experience;
- Ensure the long-term availability of suitable residential accommodation
- Ensure the continuing renewal and maintenance of our estate;
- Improve the environmental sustainability and ease of travel around our estate and city locations;
- Support and facilitate a first-rate digital learning environment and experience on a par with the best in the UK;
- Running and ongoing development of a first-rate digital learning environment on a par with the best in the UK;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
DBS Requirement: Not Applicable.