Patient Services Representative, Urgent Care

Location
Massachusetts, United States
Posted
10 Nov 2020
End of advertisement period
10 Jan 2021
Ref
19081
Contract Type
Permanent
Hours
Full Time

Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

PATIENT SERVICES REPRESENTATIVE, URGENT CAREMIT Medical, to be responsible for patient flow and appointment scheduling in a highly visible position that involves extensive patient contact, both in person and by telephone. Typical duties will include staffing the front desk (e.g., check in, collecting co-pays, obtaining accurate insurance eligibility information, etc.) and general administrative duties (e.g., answering telephone calls, data entry, insurance reviews, filing, etc.); scheduling patient encounters (appointments) and procedures, coordinating with and across providers, service areas, and institutions; collaborating and communicating with referral providers and practices to facilitate management of complex patient issues; and providing  effective customer service that supports departmental operations. 

Job Requirements

REQUIRED: high school diploma or GED; two years of related customer service or administrative experience, preferably in a busy medical practice setting; diplomacy; and strong customer service, organizational and follow through skills.  Must be able to add, subtract, multiply, and divide with accuracy; perform multiple tasks simultaneously; work independently or within a team environment; interact effectively--over the telephone and in person-- with diverse internal and external constituencies, including patients, clinicians, and other professional staff. 

PREFERRED: associate’s degree or higher in communications, business, or other relevant field; insurance verification experience; knowledge of medical terminology, pre-admission and pretesting requirements, insurance regulations and form completion, deductibles/co-pays, and billing systems; ability to be trained in CPT and ICD10 coding; and self-motivation and ability to work independently upon training completion. Job #19081-4 

The schedule for the position is  Wednesday through Friday, 9:30 A.M. to 7:00 A.M.; and Saturday and Sunday, 9:30 A.M. to 4:30 P.M.

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