Technical Specialist

Location
California, United States
Posted
06 Nov 2020
End of advertisement period
05 Jan 2021
Ref
87673
Contract Type
Permanent
Hours
Full Time

JOB PURPOSE:

Computer Resource Consulting (CRC) here at Stanford is looking for a Technical Specialist to provide desktop support to our world-class institution. That’s our working title for people have a bit of experience in technical support, but are also passionate about learning more. Ideal Technical Specialists love to help others, have a passion for tech, don’t sweat the small stuff, enjoy variety, and want to learn more.

Wanting to learn will serve you well, as what you will be responsible for in our organization is different than many other places that do IT support. We are an internal service center (meaning we charge Stanford for our services), but we are still Stanford employees. We balance “running a great business” and “doing the right thing.” We know we do a great job because our clients love us, and we take pride in that. Instead of puffing ourselves way up, maybe it’s best to illustrate things with dos and don'ts.

We don’t have: 

  • Mandated standards that everyone follows
  • A lot of downtime (honestly, it’s basically always busy, or if it’s not we’re working on the next big thing)
  • Lots of free food
  • A case of the Mondays 

We do have: 

  • Teams that support each other
  • Lots of variety & opportunities
  • Strong, supportive relationships with other awesome IT groups around Stanford’s campus
  • A focus on health & wellbeing (be it work-life balance, stress, mental health, etc) 

So, what would you actually be doing? As a Technical Specialist, you will be given some structure and some autonomy. Part of your day will be pre-scheduled with support work, and we’d expect you to learn pretty quickly how to best fill the rest with things that help our clients. Much of the work involves getting our clients the equipment they need, some of it is assisting with technical support issues, and a bit of it is “not really fun but needs to get done” administrative stuff.

Our clients span all the variety of Stanford. We support groups from the Football team to Arctic researchers, faculty, staff, graduate students, and everyone in between. They all do amazing things, and we’re part of that.

CORE DUTIES*:

  • Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible.
  • Resolve basic end-user problems, escalate as appropriate.
  • Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.
  • Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
  • Update daily status reports and shift handover reports if applicable.
  • Apply security best practices.
  • Gather and record asset inventory and software license information.
  • Ensure users are assigned appropriate resources.

* - Other duties may also be assigned

MINIMUM REQUIREMENTS:

Education & Experience:

  • Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting. 

Knowledge, Skills and Abilities:

  • Strong communication and interpersonal skills.
  • Ability to provide excellent client service.
  • Ability to apply diagnostic techniques for problem troubleshooting.
  • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.
  • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

  • May require extended hours and weekends, on-call rotation.

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu

Why Stanford is for You:

Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

Relocation and sponsorship will not be provided for this position.

How to Apply:

We invite you to apply for this role by clicking on the “Apply for Job” button.

  • The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
  • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
  • Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

Schedule: Full-time
Job Code: 4731
Employee Status: Regular
Grade: G
Requisition ID: 87673

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