NECOP Graduate Ambassador

Expiring today

Durham, United Kingdom
£22,417 - £25,941
04 Nov 2020
End of advertisement period
04 Dec 2020
Contract Type
Fixed Term
Full Time

Academic Office

Grade 5: - £22,417 - £25,941
Fixed Term - Full Time
Contract Duration: 9 months
Contracted Hours per Week: 35
Closing Date: 04-Dec-2020, 7:59:00 AM

This vacancy closes at midnight on 03 December 2020.

The Department and role purpose

Access and Engagement is part of the Academic Office. The Academic Office provides a professional administrative support service to staff, students and potential students of Durham University.

The Academic Registrar is the head of the department and is responsible to the Pro-Vice Chancellor (Education) for its management.

The following services fall under the remit of the Academic Office:

  • Access and Engagement
  • Curriculum, Learning and Assessment
  • Recruitment and Admissions
  • Student Immigration and Funding
  • Student Registry

All of the services are based at either the Palatine Centre or Mountjoy Centre in Durham City.

Access and Engagement supports the Higher Education choices of young people who are traditionally underrepresented at university and encourages anyone with academic ability to consider applying to Durham, regardless of background. The service is based within the Academic Office, which is part of the University's Education Division.

As part of its collaboration with the North East Collaborative Outreach Partnership Durham hosts two members of staff working for NECOP (also known as Future Me -www.futureme.ac.uk).The Durham NECOP posts consist of a NECOP Assistant Manager and a NECOP Graduate Ambassador. This is the job description for the NECOP Graduate Ambassador.

The post was created as part of the National Collaborative Outreach Programme (NCOP), an Office for Students (OfS) funded project which aims to increase the number of young people from targeted wards entering higher education by 2020. The NECOP Consortium involves all colleges and universities in the North East Region working together to promote higher education opportunities.

Based within Durham University but regularly travelling to other North East NECOP offices, the post holder reports to the Durham NECOP Assistant Manager.

Please note that this post is fixed term until the end of July 2021.

Core responsibilities: 

  • Plan, arrange and carry out visits to schools/sixth forms or online interventions on behalf of the Consortium as directed by the NECOP Assistant Manager.
  • Resolve queries and requests for information and advice relating to widening participation events and activities and escalate more specialist and complex queries or issues to more experienced team members.
  • Respond to stakeholder needs to deliver and shape an excellent experience for young people, teachers, parents and internal staff.
  • Apply theory and practice, from academic and professional development to support the team in enhancing the higher education experience for young people.
  • Contribute to collaborative decision making within the NECOP team and generate ideas to enhance stakeholder experience in accordance with the NECOP Project Delivery Plan.
  • Work collaboratively across the NECOP, Durham and/or externally with colleagues and stakeholders to deliver a service.
  • Provide guidance and advice to resolve problems and queries.
  • Collaborate with and support team members to enhance the delivery of events and activities, contributing to the development of student-focused interactive activities and materials that raise awareness of higher education opportunities, topics and courses available to study at both college and university.
  • Organise and schedule resources, activities and events.
  • Identify priorities and monitor processes and activities to ensure adherence to the goals of the NECOP Consortium.
  • Provide in-depth independent research and analysis relating to successful widening participation activities.
  • Analyse work activities to ensure widening participation activities make effective and efficient use of income.
  • Provide demonstrations, instruction and training to others outside the team, particularly student workers.
  • Monitor and evaluate stakeholder feedback and work with colleagues to translate these into recommendations for future improvements to widening participation activities.
  • Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
  • Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.

Role responsibilities: 

  • Deliver support services to ensure the effective and efficient running of outreach, internal and external activities that support both Durham and NECOP.
  • Monitor feedback and identify service changes to meet service level agreements.
  • Collaborate within Durham and NECOP service teams and across other services to ensure the seamless provision of products and services.
  • Contribute to service user engagement, promotion and communication activities, events and presentation with or without team members, including using social media to communicate with stakeholders.
  • Engage with a variety of young people between the ages of 14 -19 from different backgrounds.
  • Work with the NECOP Assistant Manager and Project Manager to contribute to the planning, development and delivery of the school mentoring programme.
  • Process and maintain accurate records of visits which have taken place and student participation in order to monitor and evaluate impact of student aspiration-raising activities.
  • Attend events at schools and colleges to talk about university. 
  • Deliver presentations to a wide range of stakeholders including young people, parents and teachers. 
  • Represent the University and NECOP at events and meetings around the North East. 
  • Welcome and induct external service providers, contractors and specialists to deliver a range of opportunities, activities and events to enhance the reputation of Durham and NECOP.
  • Identify and expand the service user knowledge base for service desk working and update team members on changes.
  • Liaise across the organisation to update and exchange key service information to ensure advice given to users is the most up to date and accurate.
  • Implement and update processes and procedures, including related documentation where appropriate.
  • Work with internal and external partners and suppliers to deliver cross-functional products and services.
  • Accurately record information within Access databases and the Higher Education Access Tracker, disseminating within internal networks including Durham and NECOP.
  • Support the management and coordination of activities, conferences and/or events, including visiting schools within the North East and beyond, delivering activities designed to raise aspirations as well as supporting the raising of attainment levels of young people.
  • Act as first point of contact for student welfare issues where required.
  • Prepare written reports for consideration by NECOP management where required.
  • Any other reasonable duties.

Specific role requirements:

This position requires a DBS Check

Ability to travel independently between remote locations and transport promotional materials and equipment (i.e. display stands), with the requirement to travel and work during evenings and weekends.

Recruiting to this post 

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above (including those listed in the section ‘Realising Your Potential Approach’).

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.

Please note that some criteria will only be considered at interview stage.

How to apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out above;
  3. Examples of how you satisfy both the person specification and the Realising Your Potential Approach criteria. Please ensure you give detailed examples of how you meet these criteria.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details 

For further information please contact Nathan Belgrave at nathan.j.belgrave@durham.ac.uk.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria: 

  • Current comprehensive knowledge of the undergraduate experience. The post holder may likely be a recent graduate.
  • Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
  • Proven IT skills, including use of Microsoft Office.
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  • Post-16 qualification or equivalent experience.
  • Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.
  • Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.
  • Ability to contribute to planning at operational level.
  • Knowledge of the current national agenda to ensure fair access to higher education and a commitment to the principles of equality and diversity and of academic excellence.
  • Experience of working with young people 14 – 19
  • Demonstrate good leadership ability to support the supervision of undergraduate mentors

Desirable Criteria:

  • Relevant industry and professional recognition, and certification of achievement of skills and knowledge. 
  • Evidence of personal development to maintain skills. 
  • Relevant experience in a similar role / environment.
  • Ability to effectively network and exchange advice and information for development purposes. 
  • Involvement in a 14-19 outreach programme, related to Higher Education.
  • Empathy for young people who have no direct understanding or experience of higher education.
  • An understanding of data protection, child safeguarding and internet safety issues

Realising Your Potential Approach

This may be referred to at interview

DBS Requirement: Please note that the succesful applicant will require DBS disclosure.

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