Director of Client Services, SHARE Title IX Office
Stanford University is where we hope you will discover a rewarding career filled with rich traditions, a deep passion for collaboration and innovation, an unparalleled respect for diversity, and a culture of excellence.
The Director of Client Services for the SHARE (Sexual Harassment/Assault Response and Education) Title IX Office is a senior role within the Response Team of the SHARE Title IX Office reporting to the Title IX Coordinator/Director of SHARE within Institutional Equity & Access. The Director will have primary responsibility for providing case management oversight for all reported matters involving sexual harassment, sexual violence, stalking, relationship violence, gender discrimination, and similar conduct. Case management includes outreach efforts to impacted individuals, intake services, explaining University policies and processes to parties, providing supportive measures to parties, ensuring that parties are connected to other University or community resources, ensuring that parties are kept up to date on the status of their matter, and managing ongoing accommodations at the conclusion of cases. The Director of Client Services will oversee the Office’s database and ensure that all reported matters are tracked and updated, and is responsible for running all reports, including issuing the annual SHARE Title IX Report providing an overview of the matters handled by the Office. Must be trained in trauma-informed methods of working with individuals. Must have facility in working compassionately and effectively with individuals in crisis on either side of a report. Must develop relationships with campus partners and liaise with campus partners to provide supportive measures/accommodations. Must be comfortable training Stanford staff, students, and faculty about the services provided through the SHARE Title IX Office.
Additionally, working with the Title IX Coordinator/Director of SHARE, the Director of Client Services will have substantial oversight of budget operations and may direct and/or supervise staff.
- Provide case management oversight for all reported matters involving sexual harassment, sexual violence, stalking, relationship violence, gender discrimination, and similar conduct. Case management includes outreach efforts to impacted individuals, intake services, explaining University policies and processes to parties, providing supportive measures, ensuring that parties are connected to other University or community resources, ensuring that parties are kept up to date on the status of their matter, and managing ongoing accommodations at the conclusion of cases.
- Oversee the Office’s database, ensure that all reported matters are tracked and kept up to date.
- With the Title IX Coordinator/Institutional Equity & Access, develop reports as needed, including overseeing the data released in the SHARE Title IX Report published annually to the community
- Develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.
- Manage and contribute to the development of community outreach strategies that may include relationship development, communications, and compliance.
- Represent the program or function at the University level and/or to external/internal stakeholders and constituencies.
- Evaluate programs or functions, policies, and procedures. Identify issues and develop alternative solutions which may include changes to programs, policies and procedures. Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function.
- May direct and/or supervise staff.
Other duties as assigned.
Bachelor’s degree and five years of relevant experience, or combination of education and relevant experience.
Certificates and Licenses: Licensed Clinical Social Worker preferred.
Knowledge, Skills and Abilities:
- Trauma-informed skills interacting with individuals in crisis
- Demonstrated relevant subject matter knowledge.
- Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
- Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
- Demonstrated creativity, problem solving, critical analysis, initiative, judgment, and decision-making skills.
- Demonstrated ability to develop and meet budget goals.
- Excellent organizational skills.
- Demonstrated experience working independently and as part of a team.
- Excellent interpersonal, written, and oral communication skills to convey findings and influence senior leadership & faculty.
- Demonstrated experience querying, processing, analyzing, and reporting on large data sets.
- Ability to use visual data tools to present data clearly to non-technical audiences.
- Effective project management, organization, and analytical skills.
- Strong presentation and facilitation skills with an emphasis on education and training for a variety of constituencies.
- Excellent attention to detail
- Ability to deal with confidential and sensitive information.
- Ability to build relationships and establish collaborative partnerships across the institution and peer institutions.
- Demonstrated commitment to diversity and inclusivity, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, administrators) with empathy and discretion.
- Ability to act independently, take initiative, and exercise sound judgment.
Why Stanford is for you:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide excellent retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, swim in our Olympic-sized pool, or choose from hundreds of health and fitness classes at our world-class exercise facilities. We also provide highly competitive health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails and museums.
- Enviable resources. Enjoy free commute programs, ridesharing incentives, discounts and more!
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
How to apply:
We invite you to apply for the position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and a resume with your online application. The cover letter should briefly describe why you believe you are a good fit for this position.
- Schedule: Full-time
- Job Code: 4122
- Employee Status: Regular
- Grade: J
- Requisition ID: 87630