Complaints and Appeals Managing Officer

Docklands, London (Greater) (GB)
Starting at £40,608 per annum inclusive of London Weighting
28 Oct 2020
End of advertisement period
16 Nov 2020
Contract Type
Full Time

Closing Date: Monday 16 November 2020
Interview Date: To be confirmed

Do you have extensive knowledge of providing advice and guidance? Are you an expert in managing complaints and appeal procedures whilst considering the QAA Quality Code and guidance issued by the Office of the Independent Adjudicator? Then join the University of East London as a Complaints and Appeals Managing Officer and you could soon be operating at management level within the higher education business sector.

The University of East London has an exciting opportunity for a vigilant Complaints and Appeals Managing Officer to join our dynamic team. This permanent position is well suited for an individual who is confident in providing resolutions and leading a team. 

Based within the Governance, Legal Services and Compliance service, you will work closely with the Deputy University Secretary, students, staff and relevant external organisations. You will also be responsible for providing training and guidance on the use of new template documents to staff concerning quality assurance systems and procedures relating to both taught and research degree programmes.

The ideal candidate will have experience working in a UK higher education institution, with a demonstratable understanding of the needs of students. You will have the ability to understand the dispute resolution process, including complaints and appeals, as they apply in higher education. You will also have experience in identifying and proposing solutions to new issues whilst delivering a high standard of service and providing customers with a positive experience with attention to detail and accuracy. It is also paramount that the ideal candidate can establish productive working relationships with a wide range of people to strengthen working relationships and systems.

At the University of East London, we aim to attract and retain the best possible staff and offer a working environment at the heart of a dynamic region with excellent transport links. You can look forward to a warm, sincere welcome, genuine camaraderie and mobility in an institution led with passion, visibility and purpose. Your impact, resilience and sense of collegiality will directly contribute to the University’s future and those of the students whose lives you will touch and change forever. 

We also offer a great range of benefits including a generous pension scheme, family friendly policies and an on-site nursery and gym at our Docklands Campus. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

So, if you have what we are looking for and are committed to providing a high-quality Complaints and Appeals Managing service where continuous improvement is the goal, get in touch.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL Academic colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full.

For more information and to apply please visit our website. 

CVs without a completed application form will not be accepted.

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