Technical Support Specialist
Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
TECHNICAL SUPPORT SPECIALIST, Biology-Education Office, to perform a range of computer and database programming support functions for the undergraduate and graduate programs. Responsibilities include developing and maintaining FileMaker databases; compiling statistics and creating reports; developing workflows to integrate large amounts of data, cultivating and maintaining machine-readability during every data transaction; writing and maintaining Python programs to query the PubMed API and formatting JSON results into the NIH's citation format; creating and updating webforms and HTML/CSS on WordPress website and updating HTML and WordPress accordions on webpages; creating and updating forms and configuring and testing resulting emails; maintaining Google/Forms/Sheets; acting as a resource for data-gathering projects and design-related inquiries; compiling and reporting on class enrollment statistics; requesting, tracking, and entering schedules and other course-related information; supporting the course bulletin; acting as departmental liaison for chalkboard erasing program; creating, updating, and maintaining webforms and HTML/CSS content on biology website; tracking graduate program statistics and faculty recruitment; data-entry of schedules for recruitment interviews; creating Python scripts; participating in the planning/coordination of graduate student recruitment; and performing other general office duties.
REQUIRED: two years’ experience working with databases (data collection, reporting, etc.); proficiency using FileMaker Pro, Microsoft Office (Word, Excel, PowerPoint), and Google Sheets; initiative; strong organizational, problem-solving, interpersonal, and oral and written communication skills; and attention to accuracy and detail. Must be able to work independently and collaboratively, exercise good judgment with sensitive/confidential information, and interact effectively with diverse groups of people.
PREFERRED: bachelor’s degree, experience working in an academic-oriented setting, understanding of how to make data machine-readable, and experience with programming or scripting using Python or AppleScript. Job #19006-6
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.