General Manager, Cranfield Students' Association

Cranfield, United Kingdom
£43,351 to £48,323 per annum with additional performance related pay up to £60,403 per annum
25 Sep 2020
End of advertisement period
25 Oct 2020
Contract Type
Full Time

School/Department Cranfield Students Association
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday
Contract type Permanent
Salary £43,351 to £48,323 per annum with additional performance related pay up to £60,403 per annum
Apply by 25/10/2020

Role Description

As the UK’s only exclusively postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships is creating leaders in technology and management globally.  Our distinctive expertise is in our deep understanding of technology and management and how these work together to benefit the world.

Our people are our most valuable resource and everyone has a role to play in shaping the future of our university, developing our learners, and transforming the businesses we work with. Learn more about Cranfield and our unique impact here. Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

The academic activity of the University is supported by a wide range of service departments. Our Student Experience, Professional Service Unit (PSU) is focused, innovative and committed to enhancing the experience of our students. The PSU brings together a number of services, including the Cranfield Student’s Association, along with the Library, Careers, Student Advice Centre, Technology Enhanced Learning, the Centre for Andragogy & Academic Skills, Networked Learning and Masterships. These key service areas work collaboratively to enhance our student experience.

In this role, you will manage and develop the operation of the Cranfield Students’ Association (CSA), managing commercial and membership services, providing quality services in a cost effective way, whilst ensuring the services are focused on supporting our student experience. The role will ensure representation of the interests of students (Student Voice and engagement) and provide services that enhance their time at the University.

The role will manage the CSA activity to meet the recreational, social and leisure needs of students and to promote their welfare, in cooperation and collaboration with the University.

You will have managerial experience at an operational level, preferably within a Students’ Union or Not-For-Profit organisation. Knowledge of Higher Education will assist candidates in the expectations of the role and the stakeholder management required. Awareness in aspects of running commercial operations would be an advantage alongside experience of budget management. A clear interest in customer experience and student support is central to the role, which is aligned with the University’s target of delivering a top 10 learner experience. Excellent communication and interpersonal skills are essential as you will be dealing with a wide range of staff across the University.

In return, the successful applicant for this key role will be joining a supportive team environment and have exciting opportunities for career development.

At Cranfield we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential.

Our equal opportunities and diversity monitoring has shown that women and minority ethnic groups are currently underrepresented within the university and so we actively encourage applications from eligible candidates from these groups.

We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and commit to exploring the possibilities for each role. Find out more here.

For an informal discussion, please contact Alison Whaley, Director of Student Experience on (E);

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