Supervisor, Transportation and Parking
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Job Description Summary
The Parking Supervisor is an integral position within Parking Services. Reporting to the Senior Parking Supervisor, this position is responsible for assisting management in the daily operation, supervision and enforcement of the University's parking program, its policies, procedures and regulations.
Process parking payments via credit cards and cash, utilizing multi-point of sale processors: cash registers, stand-alone credit card terminals, and payment kiosks. Reconcile transactions, provide excellent customer service, and maintain control of parking facility to which assigned. Provides management with audits, inspections and reports outlining day to day operations, equipment functionality and makes recommendations for improvements. Supervise unionized Parking Attendants & Hard Surface employees by maintaining proper staffing needs on a daily basis, overseeing their activities & maintaining adherence to the respective collective bargaining agreements. Supervise part-time staff & occasional workers in directing vehicles during special events, providing additional security in parking facilities. Provide support in the staffing of special events eg. Penn Relays, Alumni Weekend, Graduations. Through daily patrols of all parking facilities inspect and report to the Senior Supervisor any unsafe conditions and/or faulty, broken or missing equipment. Monitor computer systems and meters. Coordinate routine, preventative and emergency repair of these deficiencies with the Facilities Department or the appropriate outside vendor as instructed by superiors. Assist in identifying trends in the operation that impact staffing, revenue & access control problems including the monitoring of overtime utilization. Enforce parking regulations by monitoring parking facilities on a routine basis; issuing warnings, tickets and authorize the towing of illegally parked vehicles in coordination with the Parking Office and a private towing contractor. Manage special projects assigned by management.
A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required. Associate's Degree or more highly regarded. Demonstrated operational management experience in a 7-day customer service operation. Previous exposure to facility upkeep and renovation. Experience supervising and developing customer service staff (preferably unionized staff) is required. Demonstrated experience coordinating support for special events. Solid organizational & problem solving skills. Strong interpersonal and written communication skills. Must hold a valid US driver's license. Flexibility and willingness to work a schedule to support business needs which may include evenings and weekends.
Job Location - City, State
Department / School
$17.58 - $31.65
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.