Food Service Assistant
Grade 1: - £17,046
Fixed Term - Part Time Term Time Only (9 Months)
Contracted Hours per Week: 17.5
Closing Date: 25-Sep-2020, 6:59:00 AM
Job Family: Community, Participation and Engagement Services
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.
Overall family purpose
- Provide excellent student support services, development and extra-curricular activities.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Respond to stakeholders at the point of service delivery, either in situ or remotely.
- Facilitate the development of excellent colleague and academic engagement.
- Provide a stakeholder focused service designed to increase widening participation and diversity.
- Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
- Enhance the Durham wider student experience by developing extra-curricular activities.
- Contribute to and enhance active, inclusive and supportive communities of stakeholders.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
- Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
- Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities.
Link to key strategic plan
- An economically and environmentally sustainable approach to delivering stakeholder focussed services across the University;
- A world-class student, alumni and donor experience;
- Focussed on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
- Learn from and match best practice in the Wider Student Experience around the world;
- Opening up our world-class sporting facilities to local clubs and athletes;
- Support and facilitate activities as part of the Widening Student Experience at Durham;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
The Department and role purpose
“Passionately delivering an outstanding experience”
We are a team of over 500, providing fresh and exciting catering throughout Durham University. This includes college dining halls, college bars, college cafés, visitor attractions and branded retail catering outlets.
Our students are extremely important to us but we also provide catering to University colleagues, commercial guests, and VIPs including royalty.
Catering team members are responsible for providing a professional, responsive and efficient customer-facing catering service to students, staff and visitors, ensuring that food service areas are presented, served, replenished and cleaned to an exceptional standard and in line with standard operating procedures.
Catering team members will be expected to adopt and promote a flexible approach to working, and to undertake any or all of the tasks outlined below regardless of their designated shift.
Successful candidates are expected to promote a positive image of University Catering and Durham University at all times.
- As part of a team, complete a defined set of tasks or procedures to deliver a responsive service to students, staff and visitors.
- Follow instructions from a supervisor, and standard operating procedures, to ensure that food and beverage is appropriately produced, presented, served and replenished.
- As and when directed assist team members by stepping-in to provide support.
- Learn the correct methods and tasks on the job.
- Learn and adhere to general health, safety and security procedures within the service area in line with Health & Safety at Work guidelines, including departmental systems for health & safety and food safety.
- Use a range of equipment, tools and resources where necessary.
- Effectively communicate with your supervisor/line manager, team members, other staff, students and visitors in person or using electronic tools and applications.
- Assist team members to deliver a frontline student, staff and visitor catering service.
- Share menu and food product knowledge, including answering questions regarding individual allergen and dietary requirements.
- Anticipate individual needs of students, staff and visitors and proactively provide assistance where required.
- Learn how to, and use task specific manual and specialist tools to deliver services.
- Learn and complete work in accordance with risk assessments and departmental procedures for health & safety and food safety specific to the nature of the work area and environment.
- Assist other team members with the application of basic audit and stock control tasks.
- Where directed wear and use personal protective equipment and clothing to carry out tasks, including uniform.
- Accept payments and cash handling.
- Ensure that all feedback is brought to the attention of your line manager.
- Any other reasonable duties.
Specific role requirements:
- The post holder will be required to work any 5 days out of 7, which may include weekends and evenings. Typical working hours are between 7am and 10pm.
- Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.
- The post holder will be required to work flexibly across all catering areas.
Recruiting to this post
- In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above.
- In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
- Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit:
- A CV;
- A covering letter which details your experience, strengths and potential in the requirements set out above;
- A document providing evidence and examples of how you meet the person specification criteria;
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
Please note that we anticipate a high number of applications so the vacancy may close earlier than the stated date if sufficient applications are received. Early application is theefore advised.
For further information please contact Phil Atkinson (firstname.lastname@example.org)
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails
Person specification - skills, knowledge, qualifications and experience required
- Ability to accurately follow written and oral instructions.
- Positive ‘can do’ attitude.
- Excellent attention to detail.
- Willingness to work flexibly.
- Ability to work well under pressure.
- Customer focused.
- Friendly, positive and courteous.
- Basic numeracy and literacy skills.
- Good oral and written communication skills.
- Basic IT skills including use of Microsoft Office.
- Evidence of personal development to maintain skills.
- Experience of collaboratively working in a team.
- Level 2 Basic food safety hygiene.
- Experience of working in a customer focused service
DBS Requirement: Not Applicable.