University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Audio Visual Technician, Wharton Computing

Job Profile Title

Technician, Audio Visual C

Job Description Summary

Under the general supervision of the IT Director of the Classroom Support group within the department of Client Technology Services, the successful candidate will manage customer relations and provide front line support for a fast-paced customer service technology group at the Wharton School.

Job Description

The Audio Visual Technician serves as a primary technical resource to ensure that faculty, staff and guests are able to successfully utilize installed and portable audio-visual equipment during classes, conferences, and special events. This position will provide front line support if there is equipment failure or when an end user needs assistance. Responsibility with completing room checks on a daily basis, answering emergency calls, completing scheduled jobs which include starting in room class recordings, assisting Faculty, Staff and Guest with logging onto the system and setting up the room technology to their preference, setting up microphones and speakers, respond to emails via our ticketing system, facilitating training sessions, initiating and supporting ATC and VTC sessions, troubleshooting problem equipment, which include assisting members of the System and Process group with replacing failed equipment, testing new equipment and technology solutions, assign staff members to scheduled events, attend planning sessions to answer questions and provide guidance on the technology services that we provide and can support.

Other duties:

• Will be responsible for overseeing the management of Ticketing, Scheduling, and VCMS to ensure that client needs are met in a timely manner, re-evaluate our processes and systems, make suggestions for improvements and implement approved suggestions put forth.
• Participate in cross-department and cross-university teams to evaluate, establish, and/or deploy new technologies or processes for the School, such as participating in evaluation teams, the Super User Group, special interest groups, and service teams.
• Required to physically report to campus as needed to support in person academic activities as well as manage a remote work schedule when not on campus.

Qualifications

High school diploma or GED is required with 3-5 years of related experience or equivalent combination of education and experience is required.

Working Conditions

Office, library, computer room; Outdoor exposure to weather; On-Call (beeper)

Physical Effort

Typically sitting at a desk or table; Occasional lifting 24-50 lb.; Typically standing or walking; Intermittently sitting/standing/stooping; Using tools requiring high dexterity; Typically bending, crouching, stooping

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$20.00 - $36.00

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.