Digital Marketing Specialist

Cambridge, Massachusetts (US)
09 Sep 2020
End of advertisement period
09 Nov 2020
Contract Type
Fixed Term
Full Time

Job Summary

The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not for profit cooperative, we put our members’ best interests first in all that we do.  We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU’s philosophy.  Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community.   We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.


The Digital Marketing Specialist is responsible for the optimization, maintenance, and measurement of HUECU web content and social media. The position will work with the Marketing Manager to maintain alignment with advertising goals, content strategy and outreach efforts. Will work closely with the Digital Experience team to enhance the user experience, generate qualified leads, and deepen customer engagement across all digital channels.

This position has exposure to all areas of the business, including IT, operations, and product managers. Partners with outside agencies and vendors in order to achieve the planned tactical objectives. The Digital Marketing Specialist is an integral part of the Marketing team and will provide assistance on a variety of duties in support of the strategic goals.

Job-Specific Responsibilities

  • Integrate online efforts with marketing communications and outreach activities to deliver optimal business support, including email campaigns, landing pages, webinars, etc.
  • Write, develop, and strategize online content production and scheduling.
  • Implement a content strategy that fosters audience development and drives conversions.
  • Lead the execution and optimization of paid digital advertising.
  • Analyze and report on key metrics to provide actionable insights into customer behavior across digital channels.
  • Grow the Credit Union’s online community and monitor social channels for customer feedback, delivering high quality service standards while advocating for the HUECU brand.
  • Coordinate vendor relationships to ensure efficient and effective use of external resources.
  • Assist in website management for all HUECU online properties.
  • Provide event support as needed.
  • Perform various administrative and other duties to support the department.

Basic Qualifications

  • High School Diploma
  • A minimum of 2 years professional experience on a digital or content marketing team
  • Direct experience with WordPress CMS
  • Working knowledge of inbound marketing, email marketing, online advertising and analytics

Additional Qualifications

  • Bachelor’s Degree preferred
  • Familiarity with social platforms and respective audiences
  • Experience with HTML/CSS , MailChimp, and HubSpot platforms
  • Familiarity with Adobe Creative Suite
  • Copywriting and proofreading/editing experience preferred
  • Self-motivated with critical attention to detail and deadlines

Physical Requirements

  • Must be able to sit up to 4 hours at a time.
  • Ability to lift 30lbs and other materials as required.
  • Must be able to work in the very diverse environment of Harvard University.

Working Conditions

Work is performed in a office environment.

Additional Information

Please provide a cover letter with your resume/application and upload as one document

Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.

Harvard University Employees Credit Union: https://www.huecu.org/


Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Diversity, Inclusion & Belonging:

The dynamism that comes with working at Harvard is largely the result of our diversity. Here, staff, faculty, administrators and students representing a wide range of ages, races, interests and backgrounds come together in pursuit of common goals. Together, we strive to provide an environment that values diversity and promotes an inclusive culture.
Harvard offers an outstanding benefits package including:

Time Off: 3 - 4 weeks accrued paid vacation, paid holiday break, 12 accrued paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

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