Graduate Apprentice Analyst, Data Analytics

Durham, United Kingdom
£23,754 to £24,461
08 Sep 2020
End of advertisement period
08 Sep 2020
Contract Type
Fixed Term
Full Time

Computing and Information Services

Grade 5: - £23,754 to £24,461
Apprentice - Full Time
Contract Duration: 24 months
Contracted Hours per Week: 35
Closing Date: 15-Sep-2020, 6:59:00 AM

Job Family: Estates and Information Infrastructure Services

The closing date for applications is 14 September 2020 at midnight.

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.

OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family manage and maintain the integrity of University buildings, estates and information services.

Overall family purpose

  • Align services to meet organisational strategic and operational objectives.
  • Design new, adapt existing and implement services, working with external contractors and suppliers.
  • Manage and monitor systems, mechanisms and processes to ensure compliance with internal and external regulations.
  • Implement procedures to ensure safe and secure buildings, facilities, estates and information networks.
  • Design and construct real and virtual test environments to ensure the most fit for purpose technology and services are available to underpin University business needs.
  • Manage technology driven services and third-party platforms to underpin teaching, learning, research and administrative activities across the University.
  • Engage with external suppliers, contractors, manufacturers and developers to ensure the highest-standards and quality of information services.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.

Link to key strategic plan

  • Support and facilitate a first-rate digital learning environment and experience on a par with the best in the UK;
  • Running and ongoing development of a first-rate digital learning environment on a par with the best in the UK;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose

The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million pound programmes of change within year, and approximately 140 staff who are predominately based at the Durham University campus. The Senior Leadership Team report directly to the Chief Information Officer with the following portfolios: Strategy and Change; Operations; and Information Systems. CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation.

Recent infrastructure improvements include investment in a new network backbone, including new cable runs throughout the city to all of the Universities core buildings, new scalable user facing storage, and a new hosting environment. Corresponding business led investment also continues to be made with a new Oracle Enterprise Resource Planning suite, investment in research administration, and maximising the breadth of opportunities available to the University through Office365, alongside numerous other important initiatives. 

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability.

As a Graduate Apprentice Analyst (Data Analytics), you will assist with activities to maintain the day to day operation and on-going development of Computing and Information Services (CIS) services and solutions.  Working in the Reporting and Business Intelligence team within Information Services during the course of the apprenticeship, you will maintain a high level of IT services throughout the University, assisting students, staff, visitors in their use of Durham University IT systems. 

Core responsibilities

  • Initially under supervision, but with increasing levels of independence as your apprenticeship progresses:
  • Implement changes to the design and development of service processes, techniques and deliverables for one or more service strands or project streams.
  • Provide expertise and support with increasing complexity of data and information sources, interpretation and analysis.
  • Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
  • Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
  • Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
  • Identify and design activities to meet learning objectives and outcomes.
  • Assist in the delivery of training, teaching and/or development delivery for stakeholders.
  • Maintain an awareness of current policy for University business goals such as widening participation and access, and provision of advice using specialist knowledge.
  • Contribute to business meetings, working groups and sub-committees at departmental and operational service levels..
  • Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.

Role requirements 

  • Assist colleagues to achieve operational service requirements, planning, carrying out and documenting evaluations and tests to ensure stakeholder requirements are met.
  • Develop test plans to ensure all work correctly operates as expected.
  • Verify and test work undertaken and where necessary, correct errors and re-test as appropriate.
  • Manage and monitor the use of components, resources and equipment.
  • Deliver appropriate demonstrations of service components, equipment and processes to users as necessary.
  • Support the use of assistive technologies, social media and applications to meet security and safety regulations.
  • Apply recognised professional procedures and techniques, to ensure the security, safety, integrity and viability of IS facilities and components and apply agreed CIS standards and tools as required so as to achieve quality deliverables.
  • Liaise with outside agencies, suppliers and visitors to ensure the safe and secure delivery of IS services.
  • Document all work in accordance with agreed team, IS and CIS standards and assist in the documentation of approved changes in accordance with CIS’s change management policy.
  • Any other reasonable duties.

Specific role requirements

Undertake a compulsory programme of masters level study, that will enable the award of an MSc in Digital and Technology Solutions (Data Analytics).

To be eligible to apply for a graduate apprenticeship position, you must have obtained a higher education qualification at Bachelors level, in a Maths or Computing based subject, and possess a minimum 2:1 classification by a recognised university or other recognised higher education institution.

You must also have some experience of programming in a relevant language, for example: Java, C++ or another object-oriented language.

Whilst working in CIS the hours of service for the Reporting and Business Intelligence team are currently 8.00 am to 6.00 pm Monday to Friday but a flexible approach to work will be required to ensure that all duties are covered. Occasional evening and weekend work may be required.

How to apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out above;
  3. Examples of how you satisfy the person specification criteria.  Please ensure you give detailed examples of how you meet these criteria.  
  4. Copy of confirmation of your degree award and classification

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details

For further information please contact; Catherine Wilson, Director of IS via Catherine.Wilson@Durham.ac.uk

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

Person specification - skills, knowledge, qualifications and experience required 

Essential Criteria

  1. Good oral and written communication skills.
  2. Proven IT skills including Microsoft Office.
  3. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics.
  4. Experience of managing time in order to meet deadlines.
  5. Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions.
  6. Ability to follow instructions, written or oral, accurately.
  7. Have been awarded a higher education qualification at Bachelors level and possess a minimum 2:1 classification by a recognised university or other recognised higher education institution, in a Maths or Computing related subject.
  8. Awareness of the role of IT service provision in a large organisation.
  9. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 
  10. Basic awareness of ETL solutions
  11. A basic understanding of Data Warehouse and Business Intelligence methods and practices.

Desirable Criteria

  • Experience of working in a team.
  • Health and safety compliance knowledge.
  • Experience of contributing to the delivery of IT provision.
  • Some previous experience of working with computers. For example: using applications, installing software, and programming, repairing or building computers
  • Experience of providing advice and guidance to a range of customers and colleagues.
  • Ability to effectively network and exchange advice and information for development purposes. 
  • Relevant industry and professional recognition and certification of achievement of skills and knowledge.
  • Able to create complex views and SQL Server stored procedures, using SQL Server 2016 or later
  • Able to design, build and deploy complex dimensional databases and tabular models in a Microsoft BI environment.
  • Able to design and develop reports and dashboards using Power BI

DBS Requirement: Not Applicable.

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