University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Job Description Summary

The Expanded Functions Dental Assistant provides chair-side assistance utilizing 4-handed technique and direct patient care treatment (restorative and surgical phases). Greet patients, work collaboratively with faculty, staff & residents to set-up patients according to dental accreditation, safety & infection control standards at the Penn Dental Family Practice (University City or Locust Walk locations). X-Ray certification required and CPR certification required for role. As EFDA, a valid and current license required. Background checks required for working with minors.

Job Description

Lead Orthodontics Department in a collaborative service-oriented environment in partnership with Clinic Directors, Department Chair, and diverse Penn Dental Medicine stakeholders. Manage clinic efficiency, productivity and customer satisfaction/engagement with a key focus on effective chair side assistance, oversight of positive patient experiences and efficient revenue cycle/reimbursement execution. Model effective conflict resolution strategies, service-oriented behaviors, collaborative process improvement execution with various departments and timely quality assurance for our patients, residents, students, faculty and staff communities. As a key leader in the Orthodontics Department, demonstrate expert proficiency with project management, continuous training, oversight of clinic staff performance Overall job duties include management of clinic staff-hiring, orienting, assigning and reviewing employee work, coaching, acting on leave requests and timesheets, conducting performance evaluations, and disciplinary processes.

Develops, in conjunction with the Department Chair and Clinical Directors, the annual operating plan for the practice in accordance with financial guidelines to ensure the alignment of the practice with Penn Dental Medicine's strategic objectives. Monitors and improves financial performance of clinic including production, staff productivity, other controllable expenses and accounts receivables. Provides leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks. This includes leadership related to recruiting, selecting, training and motivating employees, as well as managing employee performance, executing strategic operations plans and developing and administrating operational budgets. Regularly reviews, interprets and uses financial data including income statements and balance sheets to identify plan shortfalls and opportunities and focuses resources and efforts to these items to ensure plan achievement. Understands the importance of customer service and sets an example of exemplary customer service. Continuously builds customer understanding by monitoring patient satisfaction performance and customer feedback.

Responsibilities

• Consistently demonstrate Penn's competencies emphasizing service orientation. Act professionally & calmly at all times when interacting with others; consistently demonstrate concern & courtesy; treat all people respectfully; take personal responsibility for correcting problems; follow up to ensure satisfaction with the level of service received. Work well with members of the University community, remains calm in stressful situations, & demonstrate pleasant disposition that puts people at ease.
• Assist chair-side utilizing 4-handed technique with patient treatments (restorative and surgical phases). Greet patients, work collaboratively with faculty, residents and staff to set-up patients according to dental accreditation, safety & infection control standards. Thoroughly clean chair & flush lines, set-up & break down operatories, clean instruments, accurately take X-rays (CBCT, PAs, PANs, Intraoral Scanning).
• Maintain, order, store & dispose of supplies & materials & work collaboratively with practice team to track lab cases, maintain dental equipment & enforce policies & protocols for department compliance & accreditation. Treats all individuals fairly & respectfully, works effectively with others regardless of their background, position, or status; respects different values & viewpoints.
• Inventory coordination & reconciliation as needed for accurate record keeping using various systems with accuracy & precision. Takes responsibility for all work activities & personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges & learns from mistakes without blaming others; recognizes the impact of one's behavior on others.

Qualifications:

Dental Assistant C:  High school diploma and 5 years of relevant experience or equivalent combination of education and experience

Dental Assistant D:  Associates Degree and 5 years of relevant experience or equivalent combination of education and experience X-Ray certification and CPR certification required for role. As EFDA, a valid and current license is also required. Background checks required for working with minors.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Dental Medicine

Pay Range

$20.00 - $36.00

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.