Description    

The Opportunity 

The Student Affairs Deanship Department seeks an incumbent for the position of Student Support Officer to provide administrative and logistical support to the Office of Students Support to ensure the smooth and efficient functioning of its operations.

The Responsibilities 

• Performs general administrative and clerical duties allowing smooth and efficient operation of day to day activities of Office of student Support. 
• Serves as the first point of contact for students and parents ensuring they are provided with timely accurate information, and/or are directed to the concerned person for further queries/action.
• Communicates with students, their families and other interested parties to provide them general information regarding the financial aid policies and procedures and update on the renewal process.
• Coordinates and participates in all events and activities related to (parents’ Orientation, Funding projects) Office of Students’ Support and Office of University Registrar, ensuring necessary arrangements are done efficiently and effectively.
• Creates and designs brochures and flyers, as required, for the marketing and visibility of the Office of Student Support, as directed by the manager. 
• Collects Financial Aid applications, ensuring they are complete and enter them on the System Database.  
• Analyses the Financial Aid data and Drafts Final Eligible/applicable Students list. Serves on the Student Financial Aid Committee
• Runs Monthly Financial Aid student payroll to ensure all Financial Aid students on campus receive their approved Salary.
• Coordinates the distribution of iPads and laptops to ensure all Financial Aid students on campus receive their assigned unit.
• Maintains Financial Aid information by using Banner to monitor the financial aid allocation process, as directed by the manager of Office of Student Support.
• Collects required documents, restudy student case according to their rules, create student profile, print report, and upload eligible student files on Zakat fund system;
• Collects required documentation for the enrollment of new students to AlNukbah program from HSBC and monthly student’s status check for all student registered in the program; 
• Updates Donor’s Database and Generates yearly/bi-yearly financial reports for donors;
• Meets donor’s requests include, but not limited to, copying student financial aid file, generate reports tailored to their requirements, distribute gifts to the student and uploading student’s files to their systems. 
• Any other task requested by the line manager.

The Requirements 

• Must possess a Bachelor’s Degree from an accredited institution with a minimum of 2 years of relevant experience or an equivalent combination of education and experience.  

Other essential requirements:

• Excellent Arabic and English oral and written skills required.  
• Excellent skills in Word, Excel, GroupWise, and PowerPoint required.
• Knowledgeable about UAE culture and society; able to    explain ZU Financial Aid Policies to parents, guardians and other UAE nationals.
• Able to win and maintain the confidence of parents/guardians, and ZU students. 
• Outgoing and approachable, with a commitment to student success. 
• Prepared to work outside normal working hours.

Desired or preferred requirements:

• Knowledge of database preferred.
• Banner knowledge preferred.
• Experience working in the academic environment.

The Benefits 

The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing, a furniture allowance, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members. 

To Apply 

In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.

While we appreciate all applications, you will be contacted only if you are selected for an interview.

Currency AED