Senior Servicenow Technical Consultant/Developer
- Employer
- UNIVERSITY OF MELBOURNE
- Location
- Melbourne, Australia
- Closing date
- 21 Jul 2020
View more
- Job Type
- Professional Services, IT Services, Other Professional Services
- Contract Type
- Fixed Term
- Hours
- Full Time
Job Details
Work type: Fixed Term, Fixed Term (Periodic)
Location: Parkville
Division/Faculty: Chief Operating Officer
Department/School: Business Services
Salary: $105,684 - $114,389 (UOM 8)
Role & Superannuation rate: Professional - Full time - 9.5% super
About Chief Operating Operator Portfolio
The Chief Operating Officer (COO) Portfolio is responsible for the University’s budget and financial performance, and the management of its property and capital. It also delivers efficient and effective shared services in support of all aspects of the University’s business.
About the role
Under the broad direction of the ServiceNow Technical Lead and as a scrum team member, you will be responsible for estimating work effort, the design and development of ServiceNow applications, maintenance of the ServiceNow platform and provide support for all applications on ServiceNow platform, including bespoke extensions.
About you
- ServiceNow Certified Application Developer with an appropriate tertiary qualification and/or equivalent mix of education/training and relevant experience.
- Deep functional and technical knowledge of ServiceNow platform as well as experience delivering large-scale ServiceNow implementations.
- Extensive and proven developer experience in large organisations.
- Experience in developing business rules, UI actions, form sections, notification events, client scripts (JavaScript) including AngularJS (Web application framework) on Service Now platform.
Responsibilities
- Estimating and executing assigned workload for ServiceNow development and support including triage, analysis, service restoration, request fulfillment, defect fixing and enhancements on ServiceNow platform and all applications as per documented service level agreements.
- Involved in designing the technical solution and helping technical/functional lead to prepare platform wide solutions.
- Providing platform and application monitoring, preventative maintenance as well as continuous improvement to meet high levels of client satisfaction KPIs.
- Developing business rules, client scripts (JavaScript), UI actions, form sections, notification events, workflows & catalogue items in ServiceNow platform to meet the business requirements following agreed best practice standards and version control of the code.
- Responsible for developing and enhancing University ServiceNow Service Portal/s capabilities.
- Working closely with your scrum team, other teams within the ServiceNow Solutions team along with other teams across the broader University, to provide inputs into planning, architecture, design and development of complex applications on ServiceNow platform and its integration with systems across a variety of technologies.
- Assessing, understanding and documenting the impact of application change to production services, integration points and components.
- Proven ability to thrive in a changing and fast paced environment.
Benefits
- Maximise your benefits through our Salary Packaging scheme
- Flexible family friendly policies, providing generous leave and working conditions
- The opportunity to work in a culturally rich environment
- A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne
To find out more, go to http://about.unimelb.edu.au/careers/staff-benefits
Culture
The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.
How to apply
Your application submitted should include a CV along with your responses against the selection criteria* found in the Position Description for the role.
*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria
Position Description
Applications close: 21 Jul 2020 11:55 PM AUS Eastern Standard Time
Company
The University of Melbourne enjoys an outstanding reputation with world rankings consistently placing us as Australia’s leading comprehensive research-intensive university, and one of the world’s top 50*.
Melbourne attracts the best and brightest students and researchers and, with a history of over 160 years, we occupy a special place at the heart of our city’s cultural scene.
Melbourne is a leading research university, widely renowned for its teaching and the social and economic contributions it makes through knowledge transfer. The University’s performance in international rankings puts it at the forefront of higher education in the Asia-Pacific and beyond.
Internationally, the University is consistently ranked among the leading universities in the world, with its international peers placing it in the top 20 worldwide, and employers placing it in the top 10. In the recent Times Higher Education rankings of the world’s top 200 universities, Melbourne ranked top in Australia and 33 in the world.
Melbourne’s international research pre-eminence was also acknowledged with a top 100 ranking in the Shanghai Jiao Tong rankings. Ranked No. 44 in 2015, the University has climbed steadily in the rankings since first appearing at No. 92 in 2003.
The Melbourne Model introduces undergraduate programs characterised by both breadth and depth, followed by a graduate professional degree, a research higher degree or entry directly into employment.
In 2008 Melbourne commenced offering six New Generation undergraduate degrees in Arts, Biomedicine, Commerce, Environments, Music and Science. The Melbourne Model also introduces a new graduate school experience to Australia, providing the best and brightest with a more focused, intense and professionally relevant degree in areas such as Law, Architecture, Teaching and Nursing. With the Melbourne curriculum now aligning the University with the world’s top universities in Europe, North America and Asia, we enable our students to develop the skills and attributes required by employers all over the world.
More than 50,000 students from over 120 countries take courses in the University’s 12 faculties and graduate schools.
For more information please visit: http://www.unimelb.edu.au
*Times Higher Education World University Rankings 2015 – 2016 and Academic Ranking of World Universities 2015
- Mini-site
- UNIVERSITY OF MELBOURNE
- Telephone
- +61 (3) 8344 4000
- Location
-
Parkville
Melbourne
Victoria
VIC 3010
Australia
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert