Student and Academic Support Lead
School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Fixed term contract
Fixed Term Period 2 years
Salary £24,739 to £28,388 per annum with additional performance related pay up to £35,420 per annum
Apply by 19/07/2020
A new opportunity has arisen to join the Student and Academic Support Team in the role of SAS Lead, based within the School of Aerospace, Transport and Manufacturing. The successful applicant will be joining a friendly and supportive team, committed to improving the quality of the student experience. You will be the key point of contact for students, and staff on specific courses for advice, guidance and support. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.
You are likely to be an experienced, self-motivated Higher Education Administrator, with working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. We will consider applicants with transferable experience. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem solving and decision making skills are a must.
At Cranfield we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential.
Our equal opportunities and diversity monitoring has shown that women and minority ethnic groups are currently underrepresented within the university and so we actively encourage applications from eligible candidates from these groups.
We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and commit to exploring the possibilities for each role. Find out more here.