Academic and Educational Support Administrator

California, United States
02 Jul 2020
End of advertisement period
02 Sep 2020
Contract Type
Full Time

VPUE Unit: Academic Advising

Job Code: 4121

Job Grade: H

FTE: 100%

Exemption Status: Exempt

Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a collaborative team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford.

VPUE is seeking an Academic and Educational Support Administrator to provide primary review, analysis, and response for matters related to academic progress review and requests for exceptions to academic policies. You will also be responsible for identifying, clarifying, and resolving complex technological system issues and developing solutions, with substantial impact that may span multiple areas. You will identify and collect large data sets, conduct initial analyses, develop, implement, and manage technological support systems for these processes. In this key position, you will stay informed about, and regularly apprise Academic Advising of university policy and system changes. The position is a primary liaison to the Office of the University Registrar and the Student Services Center. You will also interact regularly with other university administrative and service offices, academic departments/programs, faculty, academic advisors, and undergraduate students.

Your responsibilities will include:

  • Propose, develop and implement improvements to new and existing systems, e.g. requests for exceptions and academic progress review, in order to enhance the quality of the undergraduate academic experience.
  • Design, implement and manage all technological systems and practices of academic progress review, e.g. data and document preparation, student notifications, etc.
  • Autonomously investigate systems and technology issues related to the work of the Academic Advising office with faculty, academic departments, Stanford professional schools, and the Registrar’s Office.
  • Analyze and document user needs, review existing and new office policies, technological processes, procedures, and organizational methods as they relate to improvements and efficiencies in the work of Academic Advising. 
  • Create reports in PeopleSoft under special authority and combine student information for request for exception packets routed to the Petition Review Board for high-level review.
  • Extract, perform analysis, and build foundational reports with data from PeopleSoft, Academic Advising’s advisor portal, and other Stanford systems to prepare quarterly data analysis and annual written summary of trends and issues pertaining to academic progress review.
  • Assist in the design and implementation of data processes that support proactive advising interventions, thereby improving the student experience, e.g. early detection processes.
  • Design, manage, and train others on, processes that support the collection and analysis of data from PeopleSoft and Academic Advising’s advisor portal to shape policy development and advising across the student life cycle, with an emphasis on students who intersect with Stanford’s academic policies and academic progress review process.
  • Gather and analyze data about specific student populations, student requests for exception to academic policy, and academic progress review; including identifying trends, conducting needs analyses for advising or processes, and producing written evaluation. Emphasis will be on special populations (e.g., transfer students, academic status, students on or returning from an absence, coterminal students, off-campus students).
  • Independently determine the best ways to present data in reports intended for faculty and Academic Advising/VPUE senior staff.  Assist in the presentation of these reports as needed.
  • Serve as Data and Research Liaison for Academic Advising.
  • Serve as an Academic Advising liaison to university resource offices (e.g., Overseas Programs, community center(s), academic departments, etc.) to promote and enhance the understanding of academic advising, advising programs, and advising services.
  •  Answer complex questions about academic procedures and policies, particularly as they relate to the needs of specialized populations (e.g. students with academic difficulties or others).
  •  Provide counsel and direction to students at odds with university academic policies or deadlines, and with regard to satisfactory academic progress.
  • May direct staff to perform various tasks and assignments. May also supervise staff.

*-The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

To be successful in this position you will have:

  • Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
  • Demonstrated ability to prioritize own work and multi-task.
  • Demonstrated excellent organizational skills.
  • Demonstrated ability to take initiative and ownership of projects.
  • Ability to communicate effectively both orally and in writing.
  • Ability to routinely and independently exercise sound judgment in making decisions.
  • Demonstrated experience working independently and as part of a team.
  • Relevant subject matter knowledge.
  • Ability to direct the work of others, for jobs requiring supervision.

*-Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

About the Office of the Vice Provost for Undergraduate Education (VPUE)

For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, and undergraduate scholarships and fellowships. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one’s research agenda. VPUE advocates for undergraduate education in collaboration with faculty, departments and schools across Stanford. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with phenomenal opportunities and fully realizing a liberal education at Stanford.

Why Stanford is for You

Imagine a world without search engines or social platforms.  Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world.  Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy.  Our culture and unique perks empower you with:

  • Freedom to grow.  We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture.  We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you.  Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities.  We also provide excellent health care benefits.
  • Discovery and fun.  Stroll through historic sculptures, trails, and museums.
  • Enviable resources.  Enjoy free commuter programs, ridesharing incentives, discounts and more!

*-Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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Additional Information

  • Schedule: Full-time
  • Job Code: 4121
  • Employee Status: Regular
  • Grade: H
  • Requisition ID: 86799