Customer Service Assistant

Reference Number 60026354
Location Northampton Square 
School / Service Professional Services
Department Student & Academic Services
Contract Duration Permanent
Hours Part-time
Salary Range (£) 20130 to 22417

Background

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last decade, City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research.

Led by President, Professor Sir Paul Curran, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

The Student Union (SU) is at an exciting point in its journey, having recently launched a new strategy, expanding the permanent staff team and investing in new systems, to make sure we can help students have the best experience whilst at City.

The role is term time only one in line with the university term dates with some flexibility required to assist with events such as graduation.

This post is part time (0.8 FTE), working 35 hours per week term time only.

Responsibilities

Reporting to the Student Union Activities & Development Manager, this role involves taking payments, responding to enquiries, making rooms bookings for our societies, performing stock takes, as well as a range of administrative duties, all whilst delivering excellent customer service.

Person Specification

A role that provides a range of customer based on exciting and changing needs from our services, you will play a key role creating the first point of contact with our students.

Working in our reception and shop, the successful candidate will be friendly and have good communication skills with the ability to multi-task to get the job done.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 11:59pm, 8th July 2020

Interview date: 27th July 2020

Actively working to promote equal opportunity and diversity.

Academic excellence for business and the professions.

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